BBB Accredited Business since 11/28/1988
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This company offers financial services.
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A BBB Accredited Business since 11/28/1988
BBB has determined that TwinStar Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered TwinStar Credit Union's rating include:
- 6 complaints filed against business
Factors that raised TwinStar Credit Union's rating include:
- Length of time business has been operating.
- Response to 6 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||5|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on TwinStar Credit Union
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Washington Department of Financial Institutions Division of Credit Unions
PO Box 41204
Type of Entity
Incorporated: December 1937, WA
Contact InformationPrincipal: Ms Erin Christopherson (Director Administrative Services)Customer Contact: Arvilla Moore (Member Services)Ms Sierra Burton (Event Coordinator)Ms Stephanie Hemphill (Executive Director)Mr Jeff Kennedy (President/CEO)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview