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Alaska, Oregon & Western Washington

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BBB Accredited Business since 02/01/2001

Madsen Electric

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Phone: (253) 383-4546Fax: (360) 532-08763939 S Orchard St, TacomaWA 98466-6723

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Description

This company offers electrical construction services.

This company offers commercial, industrial and residential contractors.

BBB Accreditation

A BBB Accredited Business since 02/01/2001

BBB has determined that Madsen Electric meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Madsen Electric's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Madsen Electric

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
01/24/2014Billing / Collection Issues | Read Complaint Details
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Complaint
Charged 3 hours labor for pretty simple trouble-shooting call. The electrician identified pretty early that the problem was with the line to the house and repair was done by the city. He stayed to see that it would be ok? I called the company at least 3 times to speak with someone about the bill. No one called back, the third time I called, I spoke with someone who said he would discuss with electrician and get back to me. That was 12/3 and 12/4 2013 and I have heard nothing since. Also, after the repair, my clothes dryer no longer worked. Thank you.

Desired Settlement
The actual work done and time the electrician needed to be there was less than 1 hour.

Business Response
I have talked with the manager who was in charge of the work performed. He has call the home owner an appolgized of not taking care of the issue in a timely maner. We are refunding the cost of (2) hours of work back to the owner. The electrician stayed on site to make sure that once the Utility company returned power that they had power at the panel.As for the Dryer i am not sure because the electrician did not work on that item.It could have had something to do with the Utility company having a power surge.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

03/29/2012Problems with Product / Service

Industry Comparison| Chart

Contractors - Electrical

Additional Information

top
BBB file opened: 02/01/2001Business started: 01/01/1948
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW
Tumwater, WA98501-5414
(800) 647-0982
http://www.lni.wa.gov

Type of Entity

Corporation

Incorporated: September 1954, WA

Contact Information
Principal: Mr Rocky Sharp (President)Ms Bobby Grove Mr Greg Peterson (Controller)Mr Roy Townsend (General Manager)
Business Category

Contractors - Electrical

Alternate Business Names
Grays Harbor Star Electric, Carl T Madsen Inc

Map & Directions

Map & Directions

Address for Madsen Electric

3939 S Orchard St

Tacoma, WA 98466-6723

To | From

LocationsX

2 Locations

  • 913 Polk St 

    Aberdeen, WA 98520-5402(360) 532-8980

  • 3939 S Orchard St 

    Tacoma, WA 98466-6723(253) 383-4546

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Madsen Electric is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 15, 2013. This includes all complaints filed electronically that meet our reporting guidelines.

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Industry Tips for Contractors - Electrical

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.