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BBB Accredited Business since

Pioneer Services a Division of MidCountry Bank

Additional Locations

Phone: (253) 588-3003 Fax: (253) 588-3138 12930 Pacific Hwy SW, Lakewood, WA 98499 View Additional Web Addresses

Click for BBB Rating on Pioneer Services a Division of MidCountry Bank

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This company offers personal loans and other financial services including free financial education, exclusively for members of the military. This company offers This company offers consumer loans and financing for military personnel.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pioneer Services a Division of MidCountry Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Pioneer Services a Division of MidCountry Bank. BBB of Greater Kansas City has the full report as that BBB handles all complaints for Pioneer Services a Division of MidCountry Bank.

Additional Information

BBB file opened: October 08, 2004 Business started: 06/01/2000 Business started locally: 06/01/2000 Business incorporated 06/30/2000 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Financial Institutions
PO Box 41200, Olympia WA 98504
Phone Number: (360) 902-8700

Type of Entity


Business Management
Mr. Jeff Heinzelman, Director of Customer Operations Ms. Abigail Allred, Administraitive Specialist Mr. Don Heriford, Director of LPO Operations Ms. Emily Wilson, Corporate Affairs Manager
Contact Information
Customer Contact: Ms. Abigail Allred, Administraitive Specialist
Principal: Mr. Jeff Heinzelman, Director of Customer Operations
Business Category

Consumer Finance & Loan Companies Financial Services Seals - Notary & Corporation Financial Planning Consultants

Alternate Business Names Military Solutions Corp, The Pioneer Military Lending of Washington Inc Pioneer Services

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.