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Find a Location

BBL Auto Sales and Auto Detail Salon has 1 locations, listed below.

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    Business ProfileforBBL Auto Sales and Auto Detail Salon

    Auto Detailing

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1514 S. 18th Street, Yakima, WA 98901
    BBB File Opened:
    1/21/2000
    Years in Business:
    26
    Business Started:
    4/1/1998
    Business Started Locally:
    4/1/1998
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Robert Bonser, Owner
    • Mrs. Jude Bonser, Co-owner
    Contact Information

    Principal

    • Mr. Robert Bonser, Owner
    • Mrs. Jude Bonser, Co-owner

    Customer Contact

    • Mr. Robert Bonser, Owner

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/10/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I bought a car at ******** on October 12, 2022. I paid $2,000 down with 16 payments of $250 each remaining. On the first day the brake lights would not shut off, even with the car turned off, so it started killing the battery. The next day, going through a green light, the car shut off completely in the intersection and I had to put the car in neutral to try and start it again. By the time I got it started the light had turned red, putting me in danger of getting hit, but I got it out of the way. It shut off a couple more times on the way home, and left me afraid to drive it again. When I bought the car, the dealer had said that everything worked on it, but later I discovered that the heater and air conditioner did not work. It became evident that the car was already having too many problems to have to deal with, and who knows how many problems would pop up after that. I was worried and scared about losing all my money and didn't know what to do. People had told me that since I had signed a contract there was nothing I could do. I was never given a copy of the contract. As soon as I could, the following Friday, I got a ride to BBL and gave them the keys and said I didn't want the car, and for them to come get it because it wouldn't start. They said to bring the car in and they would fix it. I told them I didn't want the car anymore because it was too dangerous to drive. We couldn't boost the battery so they picked it up. Since then, my mom has given me a ride to ******** six times, to try to get the owner to at least give me some of my money back and void the contract. The first day they said he was not there. Next he told me he's too busy, to come back another day, and then on that day he was out of the office. Another day I went I was told he was at the hospital. My mom called him and he was rude to her and hung up. Yesterday he said "My lawyer told me I don't have to give you your car or money back", and I can charge you $250, 16 more times".
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Great West + Pacific

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