This Business is not BBB Accredited
Viewone Tech LLC
Phone: (425) 298-2156Fax: (425) 298-2160
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||8|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Total Closed Complaints||9|
Complaint Breakdown by ResolutionAbout Complaint Details
|07/31/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Failure to honor refund, exchange or credit policies
Complaint: From the on-line site I ordered a laptop screen. I installed it. It did not work. I then had to pay a computer repair complaint to trouble shoot it. They confirmed the screen was defective and ordered another from a local firm. Itw as installed and my laptop works great. I contacted ViewOneTech and asked for refund procedures. I received a form, filled it in and emailed it back. Was todl by**** **** it would be months before it could be processed. I never got a refund. I followed up again today for the second time. I complained and got a refund the same day. If I had not called I would have lost $70.00. So haow many other people does this affect? BBB should check into it. I order it on 10 Sep 12; it shipped the next day. I filled out the refund forms and shipped the screen back. According to their refund policy if should have been processed in 2 days;******** said two months for some reason. On March 4, I wrote to ask for an status. Nothing. So I called today, 28 June 2013 and got someone on the phone. I WOULD HATE TO THINK THAT PART OF THEIR BUSINESS MODEL IS TO RELY ON THE FORGETFULNESS OF THEIR CLIENTS--BUT I HATE BEING BILKED. THIS WASTED TOO MUCH OF MY VALUABLE TIME OVER $70.00!!
Business' Initial Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|03/21/2013||Problems with Product / Service|
|11/22/2012||Problems with Product / Service|
|04/30/2012||Problems with Product / Service|
|04/27/2012||Problems with Product / Service|
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|01/10/2014||Problems with Product / Service | Read Complaint Details|
Complaint Category: None of the Above - Refund or Exchange Complaint Issue
Complaint: Bought a laptop screen from their store Oct 4 2013.
Initial Business Response
Complaint Resolution: Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.
|07/17/2013||Problems with Product / Service|
|07/13/2012||Problems with Product / Service|
Computers - Supplies & Parts