This Business is not BBB Accredited
Xbox
(800) 469-9269View Additional Phone Numbers1 Microsoft Way, Redmond, WA 98052-8300http://www.xbox.com
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Description
This company manufactures and sells Xbox game products.
BBB Accreditation
Xbox is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Xbox's rating include:
- Length of time business has taken to resolve complaint(s).
Factors that raised Xbox's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2806 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 119 |
| Billing / Collection Issues | 534 |
| Delivery Issues | 54 |
| Guarantee / Warranty Issues | 70 |
| Problems with Product / Service | 2021 |
| Total Closed Complaints | 2798 |
Read Complaints | Definitions | BBB Complaint Process | File a Complaint
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Xbox
| Customer Experience | Total Customer Reviews |
|---|---|
| Positive Experience | 0 |
| Neutral Experience | 0 |
| Negative Experience | 1 |
| Total Customer Reviews | 1 Customer Review |
Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Xbox
Additional Information
topThis report is regarding Microsoft's Xbox game products only. For information about Microsoft Corporation, please refer to its BBB Business Review at http://www.bbb.org/western-washington/business-reviews/computer-software-publishers-and-developers/microsoft-corporation-in-redmond-wa-501264.
BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Xbox.
BBB file opened: 07/09/2007Business started: 07/01/1981Contact Information
Principal: Ms Dawn Fink (Xbox Manager)Ms Alyssa Boyd (Xbox Administrator)Mr Horace Martin (Xbox Supervisor)Business Category
Electronic Equipment & Suppliers - Service & Repair
Alternate Business Names
Microsoft CorporationCustomer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview