BBB Business Review

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This business is not BBB accredited.

Ebiz Tech Services

Phone: (206) 853-4622 Fax: (800) 515-1622 View Additional Phone Numbers 100 Andover Park W STE 150 PMB 275, Tukwila, WA 98188 http://www.ebiztechservices.com View Additional Web Addresses


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Description

This company offers ebusiness consultant services and online tech support.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Ebiz Tech Services include:

  • 21 complaint(s) filed against business
  • Failure to respond to 11 complaint(s) filed against business

Factors that raised the rating for Ebiz Tech Services include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 16
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 21

Additional Complaint Information

On October 30, 2014, BBB recognized a pattern of complaints from consumers regarding sales practice issues. Consumers allege Ebiz Tech Services contacts them, stating their IP address is giving off signals that indicate their computer has malware. Consumers state the company walks them through a process that allows Ebiz Tech Services to access their computer. Consumers allege after providing access, the company informs them the computer does have malware, which they advise could be removed for a fee of $300.

Some consumers claim they did not follow Ebiz Tech Services' instructions, but they "played along." Consumers allege when they ask how their information was obtained, the company is not forthcoming with an explanation.

Ebiz Tech Services typically responds to complaints by apologizing and stating they will perform an investigation into the allegations.

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Ebiz Tech Services
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 5
Total Customer Reviews 8

Additional Information

BBB file opened: October 09, 2013 Business started: 08/01/2007 Business started locally: 08/01/2007
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Turelane Jackson, Member
Contact Information
Principal: Ms. Turelane Jackson, Member
Business Category

Computers - Service & Repair Web Design Business Services - General Computer Business Services

Hours of Operation
Monday-Friday
8:00am-5:30pm
Alternate Business Names
Blessings2U Creative Blessing Creative Blessings LLC Ebiz Ebiz Health Ebiz Tech Ebiz4Success Ebizz EBlessing2U The Way Out

Customer Review Rating plus BBB Rating Summary

Ebiz Tech Services has received 1.41 out of 5 stars based on 8 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.