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This company offers debt collection services.
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A BBB Accredited Business since
BBB has determined that Grimm Collections meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Grimm Collections include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 10 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||10|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
These agencies may include:
Type of Entity
Business ManagementMr. David Grimm, President Ms. Lora Olson, Client Service Manager Ms. Laura Sweet, Office Manager Mr. Derrick Webster, Collection Manager
Collection Agencies Collection Agencies (NAICS: 561440)
Alternate Business NamesAccount Managers Inc
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1677 S 2nd Ave SW
Tumwater, WA 98512 (360) 754-6333 (800) 584-8908 Directions
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Additional Phone Numbers
- (800) 584-8908(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I had a debt of $303.00 that was sent to them. I am currently going through a bad divorce and can't afford much in payments. I set up payments with them to pay the debt off in a year and original told them that I would try to increase that amount within 4 months. It hasn't even been 4 months. I had it set up on auto pay with a older credit card. When the payment for 7/2016 didn't go through they contacted me. I called them back not even 3 business days later to make god on the payment and fix the credit card issue. When I spoke to Jennifer she informed me that the payments were only temporary and I told her that that was simply not true. When she didn't get the resolve with me by strong arm methods then she transferred me to her manager Derek who basically just did nothing but harass me over the debt and said he would gladly take a payment plan for the full amount. Instead of working with me to continue the payments and collect the debt, what I received were threats of legal action and no resolve to an affordable payment plan. I was told basically that the debt was owed when it got there and he was nothing but rude. He kept saying how the conversation is recorded and I said that is fine then listen tot the conversation when I made the payment plan as the only thing I stated was after 4 months I would try to increase it. I have no issue paying the debt just I need some help in a payment plan that is affordable at the moment and this company has always been about threats and not helping the people that ask for it. Their money is paid by the interest charged and collection fee yet they say an affordable payment plan to the consumer is not acceptable.
Desired Settlement: I would like an affordable payment plan set up. I would like for them to do what their company statement says and work with clients and customers to resolve the debt in a fair and easy manner. I would like to not hear threats of legal action when someone is trying to pay the debt on a payment plan that will get rid of the debt.
Mr. ***** called our office on 04-21-16 to make a payment arrangement, for a possibly paid in full in may. Mr. ***** set up $27 a month for 4 months, then would increase the payment amount. Mr. *****'s payment on 07-21-16 was denied. Mr. ***** had set his payments up on a credit/debit card. On 07-26-16 Mr. ***** called in and told the collector that he had a payment agreement for $27 for 10 months. The collector told Mr. ***** that the notes state he had a 4 month payment plan for $27 a month. Mr. ***** asked for a supervisor and was transferred to the Collection Manager. The Collection Manager told Mr. ***** that was a temporary 4 month arrangement and that his 3rd payment was declined. The Collection Manager told Mr. ***** that his balance was now due in full.
In the spirit of compromise, I will be happy to discuss a new payment arrangement with Mr. *****. My name is Laura D**** and I can be reached at 360-292-4255.
Read Complaint Details
Complaint: Grimm Collection was representing a home owner association named Rainer Vista. I live in a HOA area but when I bought my land and home there was nothing I signed agreeing to be part of or pay into an HOA. I haven't been harassed since the time I moved in until 3 years later. I had many different HOA members come to my door wanting me to pay my dues owing. I have asked for a sign copy of the agreement because i don;'t remember ever signing anything when I purchased my home. After asking for that one of them brought me the rules and a blank contract saying i owed the HOA $ 1,000 dollars. I told them that I wasn't paying anything till I see a signed contract. I never heard another word from them after that until 2015 when I received a call from Grimm Collection saying that they were given the case from Rainer Vista to solve and wanted me to pay $1,180 to them to satisfy the HOA they are representing. Again I asked the collection agency if they received any paperwork with my signed signature on it and I will work it out to catch up on the payments. They told me I will send you what we have and about 2 weeks later received another copy of the Rules and a blank signature area. I called Grimm collections back and told them this paperwork was blank there is no signature on it. That is when the lady told me are you going to pay the bill or not. I told her I need to get a signed paperwork before I will agree to pay for anything. After that I received a notice that something affected my credit rating and went to Credit Karma to check it and seen that Grimm Collection filed as a collection against my credit. In January 2016 I received a notices of hearing for a law suit against me. I had to pay an attorney to handle the law suit and in March Grimm Collection Attorney dismissed the law suit. But never told my attorney until June 2016 which I was still paying my attorney till then.
Desired Settlement: I want my Attorney Fees paid back and I want damages for attacking my credit rating $500 and for all the harassment the HOA caused me and my family. Making my family an Out Cast on the block. I am asking for damages of $1,000 and all harassment stops as it is still going on now. If I take this to Small Claims I will seek the full amount Small Claims allow for damages and they would be required to pay all cost to file in small claims.
Rainier Vista HOA assigned an account on 05-14-2015 against **** *******. Our client represented the fact that Mr. ******* owed the past due balance of $1180.80, and we rely on our creditors assertion that the monies are owed.
Suit was brought against **** ******* 2-14-2016. When Grimm Collections received a response to the Suit, Mr. ******* raised issue with the balance owed. This caused some concerns for Grimm Collections related to the HOA Covenants and restrictions. Grimm Collections dismissed the legal action without prejudice and cancelled the matter back to Rainier Vista HOA, and removed the account from Mr. *******’s credit file.
There was no adjudication and there are no attorney’s fees owed to Mr. *******. Mr. ******* is free to file in Small Claims Court and we will defend our action.
As previously stated, this account has been cancelled back to our client and we have not and will not be contacting Mr. ******* regarding this matter any further.
Again it is the Responsibility of a Collection Agency who is supposed to be professional at what they do to have all evidence before they act against an individual. Grimm Collection is to be held fully responsible for the Actions of filing a fictitious Lawsuit. This type of action was dismissed by Grimm Collections own Attorney and never relayed to my Attorney which again made me pay months later even know they Dismissed the Case.
Grimm collections provided Mr. *******’s attorney with a copy of the Motion and Order to Dismiss the lawsuit in question with prejudice. While this account has been returned back to the original creditor and Grimm Collections is no longer involved with the collection of the debt, that does not mean to suggest the debt is not owed. Grimm collections relied on the original creditors statements that the debt is owed, as they are allowed, as a third-party debt collector, to do. I would suggest that Mr. ******* take his complaint to his Home Owners’ Association which chose to turn the debt over to Grimm collections.
Problems with Product/Service
Read Complaint Details
Complaint: Was contacted by an employee named Sara today & I was called an "idiot" after she thought I hung up the phone but was still on the line. Apparently I have an unpaid city of Olympia parking ticket that I was unaware of. I tried telling her I don't own the vehicle & was hoping she could tell me when the ticket happened... she was rude & treated me like crap. I have no problem paying the bill if it is indeed mine.
Desired Settlement: I hope to find out more information as to the nature of this ticket & I hope that im treated with respect and understanding.
Business Response: I have made contact with the consumer regarding the alleged complaint. I have ordered the call recordings from our Compliance Department and I will be reviewing those calls as soon as they get sent to me. We do not condone or support any of the alleged assertions from the consumer and will fully investigate the claims being made. We maintain our rating with the BBB based on our business practices that focus on customer service and efficiency. If in fact the alleged statements were made, we will resolve the matter with the employee mentioned as well as reinforce further training with all staff ensuring that excellent customer service remains our primary objective with consumer interactions.
Read Complaint Details
Complaint: I am in collections with a debt now owned by Grimm Collections. They sent a process server to my work, in attempt to take me to court. The problem is, the process server gave me a bundle of papers regarding someone else's divorce case, and nothing involving by debt. Apparently, a judgement was filed against me (without my knowing, since I was never served a proper document) and now Grimm Collections is attempting to garnish my wages. This would be okay, if the process server did his job correctly, and gave me to proper papers. The process server did not deliver proper papers, and now I am being held accountable for his incompetence. A judgement was filed against me in court, and I was not given proper communication. I have attempted communication with Grimm Collections several times, every time I have contacted them, they want me to drive to Tumwater (from Seattle) and give them the papers the process server gave me. These papers are not the property of Grimm Collections, but I will show them to a judge to furnish proof.
Desired Settlement: I will write a check for $1151.04 to Grimm Collections, they will drop all legal proceedings, and correct any damage to my credit they have caused.
Here are the events according to our business records.
1. TwinStar account assigned to collections 01-16-14 for an account that went delinquent 11-04-13.
2. Summons and Complaint filed 06-13-14.
3. Summons and Complaint served 09-19-14. (see attached Proof of Service)
4. Answer received from Mr. ******** 09-24-14. (see attached answer with Address provided.)
5. Court Hearing set 01-04-16. (See attached with Date and address documents were mailed to.)
6. 11-02-15 Court Hearing Notice mailed to Mr. ******** to the address he provided on his answer. (See Attached)
7. 01-04-2016 Judge awarded Grimm Collections Judgment against Mr. ********. (See Attached)
Mr. ******** has at not time provided any proof of his claim of improper service. He did not appear at the court hearing. Mr. ******** has confirmed with our Attorney that the address the Court Documents were mailed to is correct.
Read Complaint Details
Complaint: Recently pulled my credit reports on found this company on them.
Desired Settlement: I have not idea what this is for. I would just like to pay in full in exchange for a pay for deletion. I would like this removed from my credit reports after payment.
We are in receipt of a complaint filed to your office from Mr. *****. We have investigated this matter and we are not certain why Mr. ***** did not contact us directly. We have attempted to reach him at the numbers we located as well as the number he provided in his complaint without returned correspondence. We would be able to resolve this matter with Mr. ***** immediately, but not by using the BBB as a communication forum for a private matter.
I would implore Mr. ***** to give me a call directly at the number below, or return the voicemails left to him and we can assist him immediately.
If any further attention is required on this matter, please do not hesitate to contact me directly. My contact number is 360-292-4263.
Consumer Notice: This communication is from a debt collector. License No. ************
Read Complaint Details
Complaint: After a call from Grimm, Collections at my business phone, I immediately requested that the business not call me at my place of employment, and the employee threatened to file non-compliance on my debt. This is not true- I just cannot have calls relating to my personal business at my workplace. I am the point of contact for tech support for over a hundred users, and the business line needs to stay open. I have an abundance of medical bills as well due to my son's pediatric cancer. I feel refusal to stop contacting me at my business is a form of harassment, and I was forced to hang up on the caller after I provided my address for a letter and he continued to press.
Desired Settlement: They implement a strict policy to adhere to the Fair Debt Collection Practices Act. https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-practices-act-text
We are in receipt of a complaint filed to your office from ***** ****. We have investigated this matter and carefully reviewed the account owed by Mr. ****. We believe his alleged “complaint” to be completely unwarranted as we are in full compliance with Federal and State law when attempting communication with Mr. ****. The matters of fact are below.
The company DID NOT agree to stop contacting me at my place of employment- he told me he would file me as "non-compliant", something that is not true. I am as compliant as my debts (I have a huge medical debt for my son's pediatric cancer) allow me to be. This debt is old, but hindering my ability to do my job and make money does not behoove anyone. The representative continued to cajole me for several minutes after I told him to not contact me at my place of employment and advised him I knew the law. I had to terminate the call by hanging up.
Read Complaint Details
Complaint: Recently became aware of debt collection reported in my name 8/7/14. Prior to 8/7/14, I have NEVER received any communication from ***** ******* *******, nor ***** *********** pertaining to debt. On 8/7/14 ****** contacted listed name ***** ******* ******* to request debt verification. ***** referred ****** to ***** collections. ****** verbally requested debt verification. A settlement for $850 was offered. On 8/9/14, ****** spoke with *****, informed him of the settlement offer through ***** and her request for verification of debt. Inquired about lowering the current settlement offer so matter could be resolved quickly. ***** verbally agreed upon final settlement offer of $425, and notified ***** same day. Intentions to pay $425 on or by 8/29/14, upon verification of debt as required by the Fair Debt Collection Practices Act. ***** contacted ****** 8/29/14 seeking payment. ****** reminded ***** that she still had not received verification and verbally requested once again proof of debt. ****** also inquired of new settlement offer $425 from *****. ***** verified ***** had contacted them 8/9/14, but said they were unwilling to settle at $425. The lowest they would go was $650. Mailed request letter to ***** on 8/30/14. Letter from ***** pertaining to account finally received 9/8/14. Copy of contract lacks accurate information, appears tampered, and has no signature. ***** contacted ****** seeking payment 9/11/14, with disregard to substantiate charges. ****** informed them of lack of evidence/accurate information on contract. Requested full contract twice (once while speaking with ***** and second time when speaking with ****). Also brought to attention the failure to uphold $425 settlement and dishonesty, idiosyncrasy involved when all ****** and I have been more than honest and helpful while seeking resolution with ***** ******* and ***** collections, . I dispute this debt because failure to substantiate charges.
Desired Settlement: Because I am disputing this debt, ***** ******* *******/Grimm Collections should not report it to the credit reporting agencies. They need to contact the credit reporting agencies, inform them that the debt is disputed, and ask them to delete it from my credit report. Reporting information that ***** ******* *******/Grimm Collections know to be inaccurate, or failing to report information correctly, violates the Fair Credit Reporting Act.
Business Response: Initial Business Response /* (1000, 5, 2014/09/18) */ To whom it may concern: We are in receipt of a complaint filed to your office from ****** ******. We have investigated this matter and carefully reviewed Mr. ****** and ****** ******'s file. We find their allegations to be misleading as well as untrue. Here are the matters of fact in this case. On November 11th 2008 we received a file from our client ******* of ***** ******* for a balance due totaling $735.00. We sent out our initial notice in compliance with the FDCPA to the last known address/address provided from our client allowing Mr. ****** to dispute the validity of the debt within the 30 day validation period. He did not nor did we receive any mail returns so we had the right to legally assume the appropriate party received our communication attempt. We have attempted over several years now to contact Mr. ****** in regards to this balance and have received no returned correspondence. In accordance with the FCRA as well as other applicable state and federal laws, once the declared validation period expired, we reported the delinquent collection balance to Mr. ******'s credit report beginning on 12/31/2008. As for the claims of "no knowledge", we also have the signed contract from our client on file that can be provided to the BBB if needed for investigation. On August 8th 2014, we received a call from ****** ****** in regards to wanting to settle the balance. The total balance due at this point was about $1,235.00 (the account accrued interest in accordance with RCW 19.52.020 and is also legally due in full). Mrs. ****** stated that she and Mr. ****** were attempting to get a car loan and needed this derogatory off of their credit report. In accordance with federal law, even if they did settle the debt or pay it in full, we as a credit reporting agency only have a legal obligation to report the file as paid or settled in full and not remove it entirely. In the spirit of compromise and to assist the ******'s, the collector offered to remove over $450.00 from the balance due for a settlement amount of $850.00 AND remove it from their credit files. At this time, ****** then contacted our client directly and falsified information in regards to the actual balance due stating they only owed a total of $850.00. Our client, ***** ******* stated he would accept $400.00 as his portion (reducing his principle balance down by $335.00), but that she would need to contact ***** *********** in regards to the remaining balance. ****** called back in claiming that our client said we had to take $425.00 to close the file. The collector let her know that was not true and AGAIN attempted to compromise and said the lowest we would go would be $650.00 and still remove it from their credit file. ****** refused this and said we had to listen to our client; as the collector's manager I came on the line and let her know that our clients do not dictate the portion that ***** *********** retains and everything we've done has been in accordance with state and federal law. If she wanted a settlement, I would honor the collector's offer of $650.00 and remove it, but it was not going any lower as that would mean we were taking a loss on our portion of over $650.00 and this was our final offer. She continued to argue demanding we take her offer of now $425.00, so I let her know I would be terminating the call. Neither the ******* of ***** ******* nor ***** *********** is legally obligated to take a settlement on the account or remove the reporting from either party's credit bureaus. In the spirit of compromise I will still honor the settlement offer of $650.00 and remove it from their credit files, but this offer will expire by close of business on September 26th, 2014 and funds will need to be in office on or before this date. Initial Consumer Rebuttal /* (3000, 7, 2014/09/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of 9/26/14 legitimate validation of reported debt has not been recieved. Subsequently, I am disputing this debt. ***** needs to contact the credit reporting agencies, inform them that the debt is disputed, and ask them to delete it from my credit report. Reporting information that ***** ******* Academy turned over to *****- known to be inaccurate- or failing to report information correctly, violates the Fair Credit Reporting Act. Seeking resolution for ***** *********** and ***** ******* ******* to discontinue collection due to failure to substantiate debt. Final Business Response /* (4000, 9, 2014/10/13) */ As previously stated, ***** *********** has followed the requirements of all laws and governing parties of the collection industry while handling this account to an exactness. The proper notification of the debt was sent to Mr. ****** in November of 2008, and he failed to dispute the debt within the 30 day guideline as specified by the FDCPA. Furthermore, the FDCPA requires disputes to be put in writing and sent to the business within those 30 days, and this was never received by ***** *********** from Mr. ******. Throughout the process of finally hearing from ****** ******, not once was a "dispute" mentioned, simply that this was on their credit file and they were trying to buy a car and wanted it removed. Regardless, in accordance with the FCRA we did flag the debt as disputed on their credit bureaus once we received written notice on 09-19-2014 , however, this does not remove it from their credit file, it simply flags it as "information disputed by consumer". Additionally, on 09/02/2014 the collector working the file verified the ******'s currently mailing address and sent a copy of the contract as well as a statement of account as a courtesy, and we have not received any returned correspondences from the ****** family nor did we receive any mail return from our efforts. Mr. and Mrs. ****** are simply attempting to use the BBB as a negotiating forum when they couldn't get our client to take any amounts less than agreed upon by ***** Collections on behalf of our client. Neither our client or ***** *********** is to take a further loss on the matter (we are already reducing the total balance by almost 50% and offering to remove it from their credit in which we are not legally obligated to do). We would implore the ******'s to contact us directly to resolve the matter.
Read Complaint Details
Complaint: As of April 10th 2014 my collection was paid in full. As of today*********** is still showing an open account with an unpaid balance of $112. They have a responsibility to report to the credit agencies when a bill has been paid in full. and close the collection, not continue to destroy my credit because of their failure to do their job.
Desired Settlement: I am seeking someone audit their business practices, if they can collect they can also update the credit agencies when a bill is paid in full.
Business Response: Initial Business Response /* (1000, 5, 2014/08/21) */ We are in receipt of a complaint filed to your office from ***** *****. We have investigated this matter and carefully reviewed ********** file and we find her allegations to be misguided and at no fault of ***** Collections. Here are the facts in this matter. Our company utilizes credit reporting on balances in office on a regular basis in accordance with state and federal guidelines and regulations. Ms. ***** had accounts placed in our office on multiple occasions through August of 2008 and April 11, 2013 and failed to have the final balance paid until August of 2014, well outside of the 30 day validation period, therefore, legally allowing us to report the balances due on her credit bureaus. In addition to Ms. *****'s inattention to the matters and lack of voluntary resolve, we had to pursue legal action and obtained judgment against her on December 5th of 2013 in Thurston County District Court. When ***** Collections received the funds from our garnishment against Ms. *****'s wages, which was on August 8th of 2014, we applied those to the balance due and closed the file. Much like the many entities that report to credit bureaus, we only do it once, on the last business day of each calendar month at 5:00pm. The accounts that were just paid on August 7th are scheduled to be reported as paid in full collection accounts on August 29th, 2014 at 5:00 pm. We will report each account as a paid in full collections account. Additionally, we do not report court judgments to a responsible party's credit bureau, the courts do. We have submitted the satisfaction of judgment to Thurston County District Court as of August 7th, 2014, and cannot control the court's internal processes and procedures, or what their time frame is to report the judgment as satisfied to the credit bureau agencies. Additionally, a simple phone call from Ms. ***** to our office would have afforded her the same explanation without using the BBB as a complaint forum. ***** Collections has been in business since 1945 and we have a local reputation as a company that is more than willing to go above and beyond in assisting parties that have been placed in our office. Had Ms. ***** called in, any one of our agents or managers would have been happy to provide this information at that time. If any further attention is required on this matter, please do not hesitate to contact me directly.
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Complaint: Received a bill from company on Saturday 29 March 2914. Stating my wife owed a bill of $91.75 for a check written for $25.00. On Monday I received a phone call from them I need to make a payment. I told them that this is the first I had heard of this, that I had no prior notice of this bill. They said they sent one out and that I need to pay them and how would I pay them. I told them I was upset with them for no notice and demanding a payment a day before I receive my retirement funds. My wife has had more than 20 strokes and does not remember writing a check. What should I do?
Desired Settlement: If I do owe should I pay 700% of the debts they request, without prior notice? Are the charges of $66.57 legal on a $25.00 debt? I am 100% disabled and I think I am being taken advantage of. What are my options?
Business Response: Initial Business Response /* (1000, 7, 2014/04/21) */ We are in receipt of a complaint filed to your office from **** **** in regards to the balance placed in our office for him and ****** ****. We have investigated this matter and carefully reviewed Mrs. ****'s file. Here are the facts in this matter. Our company utilizes the United States Postal Service to deliver the initial notice of an account being placed in our office as well as the notices of dishonored checks in compliance with RCW 62A. 3-522. The address we sent those notices to is the exact address that********* and his wife ****** own, confirmed by the Thurston County Tax Assessor's office; it is also the precise address they used to register this complaint with. ***** Collections has acted within full compliance of Federal as well as State laws in regards to notification and the adding of fees, and the balance is currently due in full. At this point ***** Collections is more than willing to work with Mrs. and Mr. **** as he stated they are on a fixed income, however, either of them would need to contact our office directly to set up those arrangements. If any further attention is required on this matter, please do not hesitate to contact me directly. My contact number is XXX-XXX-XXXX. Sincerely, ******* ******* Collection Manager
Customer Reviews Summary