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Coinstar Inc

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(425) 943-8000View Additional Phone Numbers1800 114th Ave SE, BellevueWA 98004-6946 Send email to Coinstar Inchttp://www.coinstar.comView Additional Web Addresses

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Description

This company offers automated retail solutions.

This company provides processing of coins issuing a scrip, called a voucher, which the user can redeem at the place of business providing the coin counting service at face value for currency.

BBB Accreditation

Coinstar Inc is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Coinstar Inc's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 33 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

On May 14, 2012, BBB recognized a pattern of complaints from consumers regarding service issues. Consumers allege they experience difficulty receiving funds from Coinstar Inc's coin machines. Consumers allege upon placing coins into the machine, they do not receive the correct amount of funds.

According to information in BBB files, upon notifying the company of this issue, the company has worked with consumers in an effort to resolve the issue.

Customer Complaints SummaryRead complaint details

33 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Billing / Collection Issues5
Problems with Product / Service26
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 33

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Coinstar Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: 12/01/1997Business started: 01/01/1991
Type of Entity

Corporation

Incorporated: March 1998, WA

Business Management

According to Washington Secretary of State and information in BBB files, Paul Davis is a principal of several companies in Washington. Separate BBB Business Reviews are available for these companies.

Outerwall Inc: http://www.bbb.org/western-washington/business-reviews/coin-and-bill-countsortwrap-machines/outerwall-in-bellevue-wa-7041318

EcoATM: http://www.bbb.org/alaskaoregonwesternwashington/business-reviews/recycling-computers-and-other-electronics/ecoatm-22822672

Redbox: http://www.bbb.org/alaskaoregonwesternwashington/business-reviews/video-tapes-and-discs-sales-and-rentals/redbox-22822663

Rubi: http://www.bbb.org/alaskaoregonwesternwashington/business-reviews/coffee-and-tea/rubi-22822671

Contact Information
Principal: Mr Scott Di Valeri (CEO)Mr Jeremy Munn (Director Program Management, Customer Service)
Business Category

Coin & Bill Count,Sort,Wrap Machines, Video Tapes & Discs Sales & Rentals

Alternate Business Names
Outerwall Inc
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