This Business is not BBB Accredited
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This company offers automated retail solutions.
This company provides processing of coins issuing a scrip, called a voucher, which the user can redeem at the place of business providing the coin counting service at face value for currency.
Coinstar Inc is not BBB Accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Coinstar Inc's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 33 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
On May 14, 2012, BBB recognized a pattern of complaints from consumers regarding service issues. Consumers allege they experience difficulty receiving funds from Coinstar Inc's coin machines. Consumers allege upon placing coins into the machine, they do not receive the correct amount of funds.
According to information in BBB files, upon notifying the company of this issue, the company has worked with consumers in an effort to resolve the issue.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||2|
|Billing / Collection Issues||5|
|Problems with Product / Service||26|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||33|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Incorporated: March 1998, WA
According to Washington Secretary of State and information in BBB files, Paul Davis is a principal of several companies in Washington. Separate BBB Business Reviews are available for these companies.
Contact InformationPrincipal: Mr Scott Di Valeri (CEO)Mr Jeremy Munn (Director Program Management, Customer Service)
Coin & Bill Count,Sort,Wrap Machines, Video Tapes & Discs Sales & Rentals