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This Business is not BBB Accredited
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This company offers automated retail solutions.
Coinstar Inc is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Coinstar Inc's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 41 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
On May 14, 2012, BBB recognized a pattern of complaints from consumers regarding service issues. Consumers allege they experience difficulty receiving funds from Coinstar Inc's coin machines. Consumers allege upon placing coins into the machine, they do not receive the correct amount of funds.
According to information in BBB files, upon notifying the company of this issue, the company has worked with consumers in an effort to resolve the issue.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||6|
|Billing / Collection Issues||5|
|Problems with Product / Service||30|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||41|
According to Washington Secretary of State and information in BBB files, Paul Davis is a principal of several companies in Washington. Separate BBB Business Reviews are available for these companies.
Contact InformationPrincipal: Mr Paul Davis (CEO)Ms Kathryn McGavick (Vice President)Mr Rick Russell (CSM)Ms Heather Vega (QA)
Coin & Bill Count,Sort,Wrap Machines, Video Tapes & Discs Sales & Rentals
Alternate Business NamesOuterwall Inc
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Coinstar Inc is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
Additional Phone Numbers
- (425) 943-8326
- (509) 396-0011
- (509) 396-0009
Additional Web Addresses
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Coin & Bill Count,Sort,Wrap Machines
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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