Business ProfileforEscape Outdoors

I initially order a Vuori black canyon insulated jacket in XS and the Vuori sunrise tank in size medium in hazelnut. This order was placed on 9/23/2023 online with promised 2-3 day priority shipping. Several days went by with no shipping confirmation or status on shipment so I called the company directly. They informed me that the tank top in that color was out of stock so we agreed to swap it for a different color and my order was updated on 9/27/2023. A little annoyed though that4 days had passed and I was never contacted about this issue from customer service, leading me to believe that had I not called this would have taken much longer to have received anything. My package was shipped the next day. There was a small hiccup with **** stating in tracking that an individual other than myself had signed for this but this was resolved by contacting the apartment leasing office for a parcel locker code I was supposed to have received but didnt. However when I received my package there was a rip or gash to the side of my package, and after opening the package they had sent me an incorrect item. I was sent the Vuori canyon jacket in size small in pistachio green, not black in XS. The sunrise tank was also missing from my package with no packing slip inside. I contacted customer care support and emailed photos and even contacted the owner ****** and have not been contacted back. This has been pretty poor experience dealing with this company and Id absolutely advise sticking to REI, Dicks or Academy. The customer support agent, ***, was very aloof about how to handle this situation and again no word back from the owner. I am providing pictures here as well. I was informed that the black jacket was out of stock but was not sent any pre-paid label to send back the incorrect jacket. I would like to send this back and just get my refund at this point.