If yes, click here to learn about BBB Accreditation.
This business is not BBB accredited.
Phone: (425) 513-2700 View Additional Phone Numbers 12326 Beverly Park Rd Ste 118, Lynnwood, WA 98087
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers custom closets and accessories.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Closet Factory, The include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Bill Farris, President
Closet Systems & Accessories Construction & Remodeling Services
Alternate Business NamesFarris Corporation, The The Farris Corporation
THIS LOCATION IS NOT BBB ACCREDITED
12326 Beverly Park Rd Ste 118
Lynnwood, WA 98087 (425) 513-2700 (800) 355-2567 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (800) 355-2567(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I signed a contract with Closet Factory to build 7 closet systems in my home in March of this year and paid 75% of the total bill for them to begin installation on June 8, 2015. Closet Factory sent inexperienced installers to install my closets and for the past 3 months they still have not completed the job. Bill F***** came to our home on August 7 after numerous complaints by me to see the unfinished job. He sent a"top" installer out to fix all the issues and complete the job within two weeks. My husband had called Bill on August 8 to discuss the issues further and make sure the closets would be completed. Bill got angry and told my husband to **** *** and that the job would cost him too much money to fix and he then instructed his installer to completely dismantle our master closet and take everything with him. I stopped the installer half way through the destruction and told him to leave our property. That was over a month ago and I have sent certified letters requesting my money back since they have failed to fulfill our contract. I have only heard from Bill once on Sept. 1, stating he would need to pick up the dismantled closet pieces and give me a portion of my money back or he would reinstall the closet with the same person who could not finish the job. His installers damaged the paint on our walls as well as millwork, he will only pay for damaged paint. He will not give us a date for completion of the job so we had to hire someone else to complete the work. He will not answer emails or letters I have sent. I gave him four days to pick up the damaged closet systems which have been in my dumpster for a moth. We took everything to the dump on 9-11 since he did not answer me again. He did not fulfill our contract and the other closets systems are not installed incorrectly. I have pictures of everything and witnesses to back up the extremely poor job this company did in my home. His sales manager is also aware of the extreme unprofessionalism of the owner
Desired Settlement: I would like to have 100% of my money back plus damages that the installers did to my walls and millwork. Bill F***** did not fulfill our contract and provided incompetent workers for the installation and needs to return my money. I have been more than patient and put up with excuses all summer why he cannot fit us into his schedule to complete the job. He does not want to fix it because it will cost him too much money and mess up the scheduling of other jobs. I cannot hold out for ambiguous completion dates nor can I have inexperienced installers in my home creating more damages. I will be filing a lawsuit if he does not return my money which will cost him much more money and time.
Mr. & Mrs. ******* signed a contract for a Master
First I would like to say that I find it interesting that