BBB Accredited Business since
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This company offers medical care.
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A BBB Accredited Business since
BBB has determined that Virginia Mason Federal Way meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Virginia Mason Federal Way include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Business ManagementMs. Sarah Patterson, Chief Operation Officer
Alternate Business NamesVirginia Mason Medical Center
33501 1st Way S
Federal Way, WA 98003 (206) 233-6616 (253) 838-2400 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (206) 233-6616 - Disconnected(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I was scheduled to have a colonoscopy done at the Virginia Mason Federal Way. I was given les than 48 hours to prep for the colonoscopy. The prep instruction said I needed 5 days to prep for the procedure I asked them about this they said it would be ok. I left the office and went directly to get the clean out kit from the pharmacy. I had my colonoscopy done at 10 am staying up the night before to drink all of the drink. The doctor biopsied me on the way in 8 times and then found I had a bad clean out. Then he aborted the procedure halfway thru. I woke up and immediately had to go all over myself. This caused me to flush my new wounds from the biopsy with my stool. That night I had a fever of 103.5 and uncontrollable shaking. I told the nurse the next day of this and they have no report of this on file. They wanted to schedule me for another colonoscopy two months later. In the 2 weeks to follow I got very sick to the point I could barely walk. After complaining several times to Virginia Mason I was sent to see a specialist in Seattle where I was given a large dose of steroids to recover from the infection. This was all caused by poor scheduling and lack of care by Virginia Mason. During the 2 weeks I missed time from work and was extremely ill. I was billed by VM for the procedure and I refused to pay them. Now they are taking me to court over the procedure. I have talked to patient services about this several times. They have no record of my complaints they also have no record of the steroids given to me on my file. They claim that they are not at fault for the bad scheduling of my colonoscopy and they are not at fault for a bad cleanout. The doctor should have never biopsied me if my cleanout was bad. Virginia Mason has done nothing to work with me to resolve my issue. They just came after me with collections and had no care for what I was going thru. A huge company coming after a sick patient that they made worse. I will never go back to this hospital!
Desired Settlement: Virginia Mason shouldn't charge me for there mistakes! They should drop the case against me and should fix my bill.
Business Response: We are going to reach out to the patient and help him. He is encourage to call us directly at *** *******