BBB Accredited Business since

Virginia Mason Bellevue

Phone: (425) 637-1855 222 112th Ave NE # 101, Bellevue, WA 98004 http://www.virginiamason.org


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers medical care.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Virginia Mason Bellevue meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Virginia Mason Bellevue include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Virginia Mason Bellevue
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 1983 Business started: 01/01/1920 Business started locally: 01/01/1920
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Health
101 Israel Rd SE, Tumwater WA 98501
http://www.doh.wa.gov
Phone Number: (800) 525-0127
hsqa.csc@doh.wa.gov

Business Management
Mr. Sarah Patterson, COO Mr. Bob Brown, CEO Ms. Shannon O'Keefe, Manager Ms. Christina St. Martin, Administrative Director
Contact Information
Customer Contact: Ms. Shannon O'Keefe, Manager
Principal: Mr. Sarah Patterson, COO
Business Category

Clinics


Additional Locations

  • 222 112th Ave NE # 101

    Bellevue, WA 98004

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/30/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have been a patient/client of Virginia Mason for over 10 years with excellent service. I continue to use them as my health care providers. I had an MRI done on 2/13/2013. When I received my bill there was an additional $500 fee due to VM not calling my insurance provider to let them know. I brought this to VM attention and they reduced the fee to $250. I said I still don't think I should have to pay this balance due because of your mistake. I have made several attempts to try to get them to reverse this charge with any success. My insurance provider told me this was their responsibility to make the call. They now have sent me to collection with ********* ****** *********** for the $250 balance. I have tried to explain this to them as well with no success.

Desired Settlement: I am seeking VM to reverse/eliminate the $250 fee that should of never been charged.

Business Response: Initial Business Response /* (1000, 7, 2013/09/12) */ Our team is contacting the consumer to assist. I also welcome that they contact the Patient Relations office at XXX XXX XXXX. I need more information in order to assist and apologize for the delay in the response.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Virginia Mason Bellevue
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)