Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

La Petite Academy has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • La Petite Academy

      8675 161st Ave NE Redmond, WA 98052-3573

    • La Petite Academy

      11440 NE 116th St Kirkland, WA 98034-7115

    • La Petite Academy

      12918 Mukilteo Speedway Lynnwood, WA 98087-5125

    • La Petite Academy

      13231 Bothell-Everett Hwy Bothell, WA 98012-5506

    • La Petite Academy

      750 NE Market Dr Fairview, OR 97024-2660

    Business ProfileforLa Petite Academy

    Child Care Centers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company provides child care specializing in infants, toddlers, preschool, before and after school care and, summer camp.

    Business Details

    This is a multi-location business.

    Find a Location

    La Petite Academy has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • La Petite Academy

        8675 161st Ave NE Redmond, WA 98052-3573

      • La Petite Academy

        11440 NE 116th St Kirkland, WA 98034-7115

      • La Petite Academy

        12918 Mukilteo Speedway Lynnwood, WA 98087-5125

      • La Petite Academy

        13231 Bothell-Everett Hwy Bothell, WA 98012-5506

      • La Petite Academy

        750 NE Market Dr Fairview, OR 97024-2660

      Location of This Business
      8675 161st Ave NE, Redmond, WA 98052-3573
      BBB File Opened:
      9/17/1990
      Years in Business:
      32
      Business Started:
      6/9/1991
      Business Started Locally:
      6/9/1991
      Business Incorporated:
      5/22/1985
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Ms. Matty Ryder, Director
      • Lauren Gartland, Manager
      • Ms. Colleen Heitzman, Executive Director
      • Ms. Kim Nigel, Executive Director
      • Mr. Mark R Bierkley, Governor
      Contact Information

      Principal

      • Ms. Matty Ryder, Director
      • Lauren Gartland, Manager
      • Ms. Colleen Heitzman, Executive Director
      • Ms. Kim Nigel, Executive Director
      • Mr. Mark R Bierkley, Governor

      Customer Contact

      • Ms. Matty Ryder, Director
      Additional Contact Information

      Fax Numbers

      • (425) 558-2248
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Day care

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/05/2024

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      On 2/5/2024 my Childcare provider locked the doors and turned off the phones. With no notice givin to me they turned my kid away. This issue happens every month due to staffing issues. But they continue to raise and take our tuition money.

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kendra A

      1 star

      05/26/2021

      The current director is running La Petite into the ground. For over a year we were extremely short staffed and yet she kept enrolling kids. Staff members went to her with their concerns and nothing changed. She even stated to me once after enrolling another family “I need to stop enrolling kids we have no room.” She didn’t. Besides myself, she caused 7 other employees to leave because of how she was treating not only the staff, but the kids. The staff became very overwhelmed, a few had mental breakdowns because the ratios were always off, and extremely off. There was multiple times our Jr. K room (maxes at 20) had 24 kids in the room, usually with one teacher, and a few of those times infants were also in that room (which changes the ratio) but no extra teachers, because we had none! We didn’t even have staff to give breaks most of the time. I worked through my lunch at least 4 different times. If I wouldn’t have, no one would have been able to bring kids to the door for pick ups. I was literally trying eating my lunch, at 4 PM...while walking kids down the hall to their parents for pick-up. No staff for bathroom breaks either. It was a hot mess. I was on my break once and the director was bringing a little toddler boy to the bathroom with her because she had nowhere to put him. I offered to watch him while on my break and she replied, “oh good, it’s probably illegal for me to take him with” ?????????????? She also left infants laying on the ground under the front desk multiple times. One cried for 45 minutes while the director sat in her office, 8 feet away not doing anything (I have proof). She also would have a zoo of children in her little 6x5 office space with the door closed so other parents couldn’t see. She had so many kids she couldn’t supervise them, toddlers were left unattended up by the front door. We had staff that wasn’t certified to be in a room alone with the kids. But it happened multiple times. One was in a room with a capacity of 20 kids and 10/1 ratio. She was in that room alone with 22 kids, they were all awake and not napping. Another was in the toddler room by herself, probably over ratio too. We were always over ratio somewhere. It got to the point where the director was lying to the parents when they would ask where the kids where, we have live feed cameras in the rooms. She had over 20 kids in the back hallways from infants to PreK kids, and she told the parents that asked where they were that they were outside. After we lowered in ratio, and kids could go back to their rooms, she told the toddler class they couldn’t go outside because she told parents they were already outside when they were in the hallways. That happened at least twice. Kids in the halls like that, probably a good month or two. We had a staff member test positive for COVID back in August. The director knew about the confirmed positive test by 1:00 on Friday afternoon. Families and staff didn’t find out until the following Monday AFTER everyone was back and had been there all day. I got screenshots from parents with the message being sent around 7 & 8pm, that doesn’t give anyone enough time to find care for their kids the next day. She could have let everyone know Friday and gave them the weekend to figure out childcare. She then told new employees who asked about handling COVID, that we had a positive case and shut down for two weeks, but the test was actually a false positive...which it wasn’t. Cynthia also had a conversation with me about COVID being fake and it would be over after the election...she hardly wore her mask AND NEVER washed her hands upon coming into the building. The old assistant director, who left informed me that the director continuously talked about the staff behind our backs. The staff bent over backwards for her and she treated us like crap. Lied to us all the time, she never knew any answers to questions we would have so she just made them up! She is extremely lazy and doesn’t take responsibility for any of her mistakes. If you paid extra money in the summer for “Camp Innovate” I’d question the extra charges! We didn’t get any of our supplies for the camp activities until the end of summer. Cynthia was on me to plan the summer, so I did. She did to come through on her end. Our class never got their T-shirts they worked hard for, I had to go buy supplies so we could do our planned art and play activities. I don’t know where your money went but it didn’t make it to your kids classroom. Same for private kindergarten. We were so short staffed the private kindergarten teacher was hardly in her room. She was usually at the front desk. Never had stable groups until March 2021, after licensing came in and saw what a mess it was. Used to have school agers in PreK in the am, along with Jr. K, and Kindergarten. In the PM Kindergarten would combine with PreK, then later PreK would combine into JrK. Preschool would combine with Early Preschool. Toddlers would combine into EP or Infants. Did not follow the health checks! There was multiple times employees would show up and get scanned and have a temp above 101 and they would just keep scanning until an appropriate temperature would show. The director would rather have the center at capacity for children than following any safety regulations. La Petite only cares about the money, not the children, not the staff. If they cared about the children they wouldn’t have massively over enrolled kids, to our already understaffed problem.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.