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BBB Reliability Report for

Volunteers of America Western Washington

A BBB Accredited Charity since 07/08/2014.

This BBB Accredited Charity meets all 20 Standards for Charity Accountability and is a Seal Holder.
BBB issues Charity Reports on all organizations, whether or not they are BBB accredited. If an organization is a BBB Accredited Charity, it is stated in this report.
Name: Volunteers of America Western Washington
Phone: (425) 259-3191
Address: 2802 Broadway
Everett, WA 98201-3642
Report Creation Date: June 30, 2014
Report Expiration Date: August 17, 2016
Original Business Start Date: January 1915
Local Start Date: June 1978
Principal: Mr. Phil Smith, CEO
Customer Contact: Mr. Mark Johnson, Vice President, Development & Communications -
Email Address:
Entity: Nonprofit
Incorporated: July 1985, WA
Industry Classification: Charity - Community Development & Civic Organizations, Charity - Human Services (i.e. assistance to individuals & families), Charity - Local, Charity - Other Charitable Organizations
BBB Accreditation: Volunteers of America Western Washington is a BBB Accredited Charity.


Volunteers of America Western Washington is one of over 30 independent affiliates of Volunteers of America.

Stated Purpose

The mission of Volunteers of America Western Washington is to serve people and communities in need and create opportunities for people to experience the joy of serving others.

Evaluation Conclusions

This organization has been evaluated according to the 20 BBB Standards for Charity Accountability. This organization meets all those Standards and is a BBB Accredited Charity.

BBB Charity Seal Participation

Charities that meet the Standards for Charity Accountability are eligible to participate in BBB Wise Giving Alliance Charity Seal program. The seal, which can be displayed on the charity's web site and in printed materials, helps inform the public that the charity meets these standards. This organization participates in this program.


Volunteers of America Western Washington helps communities in need throughout Western Washington. This is accomplished through six distinct program areas:
- Conflict Resolution Services
- Basic Needs Services
- Behavioral Health Services
- Personal Support Services
- Child & Youth Services
- Volunteer Engagement Services

Together, these services work together to provide clients with the care needed to live independently.

For the year ended June 30, 2013, Volunteers of America Western Washington's program expenses were:

Encouraging Positive Development:$1,483,595
Fostering Independence:$9,017,012
Promoting Elf-Sufficiency:$6,176,578
Affiliate Fees:$400,438
Total Program Expenses:$17,077,623


Chief Executive Officer:Mr. Phil Smith, Chief Executive Office/President
CEO Compensation:$130,497
Chair of the Board:Mr. Todd Brunner
Chair's Profession / Business Affiliation:Business Owner - Construction
Board Size:16
Paid Staff Size:345 Full Time. 147 Part Time.

Fund Raising

Method(s) Used:Volunteers of America utilizes direct mail appeals, invitations to fundraising events, print advertisements, television, radio, grant proposals, internet and planned giving arrangements as its methods of fundraising.

Volunteers of America Western Washington receives funding from public support, in-kind food contributions, special events, in-kind services, United Way, Volunteers of America awards and grants, as well as grants from governmental agencies.

According to its audited financial statements for the fiscal year ended June 30, 2013, its fundraising expenses, $935,764, were 5.2% of related contributions, $17,754,060.

Tax Status

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.


According to Volunteers of America Western Washington's audited financial statements for the year ended June 30, 2013:

 Public support received directly$1,319,966
 In-kind contributions of food$2,570,583
 Special events$50,895
 Contributed services at fair value$7,891
 United Way$539,543
 Volunteers of America awards and grants$37,799
 Revenue and grants from governmental agencies$13,227,383
 Program service fees$802,890
 Rental Income$151,664
 Other operating revenue$9,639
 Interest and dividend income$67,001
 Gain on sale of investments$108,475
 Gain on sale of property and equipment$5,000
 Other non-operating income$146,470
 Total Income:$19,045,199
Expenses  % of total
% of total
 Programs:$17,077,623 81.76%89.67%
 Fund Raising:$935,764 4.48%4.91%
 Administrative:$2,873,251 13.76%15.09%
 Other:$0 0.00%0.00%
 Total Expenses:$20,886,638
* Excess of Expenses over Income$1,841,439
Beginning Net Assets$9,961,884
Ending Net Assets:$8,120,445
Total Assets$15,379,928
Total Liabilities$7,259,483

* Excess for the year indicates the portion of income remaining after expenses.

Additional Contact Information

Additional Addresses
PO Box 839
Everett, WA  98206-0839

701 1st St
Sultan, WA  98294

16300 Motor Pl
Lynnwood, WA  98087-6516

9041 Greenwood Ave N
Seattle, WA  98103-3617

1932 E College Way
Mount Vernon, WA  98273-2300

1486 Electric Ave Ste 201
Bellingham, WA  98229-2410

6559 35th Ave NE
Seattle, WA  98115-7331

Additional Phone Numbers
Tel: (425) 783-0948
Tel: (425) 212-3260

Additional Email Addresses

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ID: 26025344
Report as of August 19, 2014 10:57
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