Business ProfileforElephant Car Wash

My vehicle was damaged by car wash equipment on Saturday February 17th at Elephant Car Wash in ************. The approximately time of occurrence was 3:00 pm. The damage is to the right rear door. My online submittals to their website, placed on the 17th, but did not receive a response. I met on site with a person named **** on Monday February 19th and submitted a Management Report Form. The narrative in the Report Form requested that the surveillance video the entrance and exit of my vehicle be reviewed. On February 22nd I sent an email, with pictures of the damage, to the corporate office requesting a response. On the 23rd I received a call at 1:06 from a person named ******. He said that the car wash equipment could not have damaged my vehicle. He said he had a customer and needed to call me back. He called me back at 1:16 and I asked him if he had reviewed the video. He said he had not. He put me on hold and I presume he was trying to find the video. He again had a customer and asked to call me back after he had reviewed the video. I did not receive a call back. The pictures of the damage clearly show a circular dent and deep swirl cutting of the paint. This car wash is a contact type of car wash with large swirling brushes. I am seeking financial compensation equal to the cost to repair my vehicle. Vehicle: 2010 ****** Tundra CrewMax Platinum, Black Plate No.: B34403Y VIN: ***************** Date of damage: 17 March 2024 Time: 3:00 pm approximately Location: ************, ********** ***************** ******************************************************* ************** *******************