This business is not BBB accredited.

Exterior Restoration

Phone: (360) 403-3355 Fax: (360) 403-7986 View Additional Phone Numbers 2717 Stanwood Bryant Rd, Arlington, WA 98223 http://www.exteriorrestorations.net


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Description

This company offers exterior restoration services including siding, windows and decks.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Exterior Restoration include:

  • Failure to respond to 4 complaint(s) filed against business

Factors that raised the rating for Exterior Restoration include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Exterior Restoration
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 23, 2010 Business started: 07/01/1999 Business started locally: 07/01/1999
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Revenue
6500 Linderson Way SW Fl 1, Tumwater WA 98501
http://www.dor.wa.gov
Phone Number: (800) 451-7985
bls@dor.wa.gov

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Type of Entity

Sole Proprietorship

Business Management
Mr. Tony Connell, Owner
Contact Information
Principal: Mr. Tony Connell, Owner
Business Category

Building Restoration & Preservation Deck Builder Siding Contractors Windows

Hours of Operation
8am - 8pm

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2717 Stanwood Bryant Rd

    Arlington, WA 98223 (866) 403-3355 (425) 750-7633 (360) 403-3355

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/2/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We contacted this business in September of 2012 requesting some siding repair work be done on our house and possibly replacing a deck. At the time he came out, he took a piece of siding off of the house that he said he needed "for comparison purposes." Since then, MULTIPLE phone calls have been made to get the work done. He NEVER returns calls and we finally left a message stating that if he could not have the work done by a certain date, that we would go with a different company to have the work completed. NO RETURN phone calls have EVER been received by him.

Desired Settlement: We want the piece of siding back that he took as we have indicated in the NUMEROUS messages that have been left for him with no return call ever received.

4/16/2013 Problems with Product/Service
3/25/2013 Problems with Product/Service
3/15/2013 Problems with Product/Service