This business is not BBB accredited.

Three Rivers Marine

Phone: (425) 415-1575 Fax: (425) 415-1675 View Additional Phone Numbers 24300 Woodinville Snohomish Rd, Woodinville, WA 98072 View Additional Email Addresses http://www.3riversmarine.com


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Description

This company offers the sale of boats, boat repairs and tackle.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Three Rivers Marine include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Three Rivers Marine
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 28, 2005 Business started: 03/01/2000 Business started locally: 03/01/2000 Business incorporated 03/03/2000 in WA
Type of Entity

Corporation

Business Management
Mr. David Lee, President Mr. Scott Weedman, Vice President
Contact Information
Principal: Mr. David Lee, President
Customer Contact: Mr. Scott Weedman, Vice President
Business Category

Boat Dealers Boat Equipment & Supplies Fishing Tackle Dealers Boat Repair


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    24300 Woodinville Snohomish Rd

    Woodinville, WA 98072 (425) 415-1575 (877) 661-1575 (425) 481-9905

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/8/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was charged $350.00 for title and registration and was told that that amount was high and would be receiving a check for any overage. Received a check in the mail on Dec. 20th for $147.00 based on a payment of $200.00.When I called three rivers marine and talked to ***** and asked why they based the refund on $200.00 when I paid $350.00. Was told by ***** the $150.00 in question was a service fee by three rivers marine for registration and is not refundable. That's just isn't right I should have been told there's $150 charge for title transfer.They hid the fee as they call it on the purchase agreement .The line says TITLE-REGISTRATION-OFFICE FEES. No where on the purchase agreement does it say that $150.00 is being charged and is not refundable for title or registration or office fees.

Desired Settlement: I want my $150.00 payed back to me.

Business Response: Initial Business Response /* (1000, 5, 2014/12/30) */ Contact Name and Title: ***** ****** Contact Phone: XXX-XXX-XXXX Contact Email: *****@3riversmarine.com Customer was given an estimated amount of 200 for license fees and 150. for document fees. License cost was $53.00 and we refunded the difference of $147.00. Customer complained about document fees in which we have a legal right to collect. We overnighted all of the document fees back to him. Everything was clearly written and explained on the original documents. I feel we have gone above and beyond to try to make this customer happy. Initial Consumer Rebuttal /* (2000, 8, 2015/01/08) */ Three Rivers sent me my $150.00 the day after the complaint was filed.Every thing has been settled. THANK YOU


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Three Rivers Marine
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)