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Find a Location

Diono, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Diono, LLC

      14810 Puyallup St E Ste 200 Sumner, WA 98390-2404

    Business ProfileforDiono, LLC

    Baby Accessories Wholesale

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers baby gear and accessories.

    Business Details

    Location of This Business
    14810 Puyallup St E Ste 200, Sumner, WA 98390-2404
    BBB File Opened:
    10/22/2007
    Years in Business:
    12
    Business Started:
    6/1/2011
    Business Started Locally:
    6/1/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Ms. Linsey Robles
    Contact Information

    Customer Contact

    • Ms. Linsey Robles
    Additional Contact Information

    Fax Numbers

    • (253) 268-2505
      Primary Fax

    Phone Numbers

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/28/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    Jammed anti rebound bar will not release, I reached out for support was asked to get a video at which I obliged. The video is too large to send over email, to large to send over their FB and i provided them screenshots of this. I haven't been able to use this carsest in over a month because I cannot move it forward with this jammed bar. I have no resolve and cannot use this seat as intended and they now ask me to upload to ******* because they don't ha e a way to get my video. My son has been without a seat for months.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Whitney S

    1 star

    01/10/2024

    I would NOT RECOMMEND buying this company car seats! They do NOT last the lifetime of the car seat! Theyre supposed to last 10 years! So I bought 3 car seats for our large growing family. These seats have not held up! Regardless of safe and gentle care the foam just starts to deteriorate over time. One of them bottom main buckles no longer working. I did buy these seats in *********************************** mind that they would last until at least ****. This is INCORRECT and theres no way without replacing faulty parts over the years. This is NOT a good investment as they will not hold up the 10 years they are advertising! I can buy a brand new booster (different brand) for the cost of the replacement parts! Very disappointed and wish I had known this back then! I wouldnt have put my money towards Diono! I will no longer recommend this company or can stand behind their car seats that do not hold up!

    Local BBB

    BBB Great West + Pacific

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