BBB Accredited Business since 05/01/1985
Terry's Automotive Inc
Phone: (360) 943-0410Fax: (360) 956-0868
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Complaint Breakdown by ResolutionAbout Complaint Details
|08/05/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Improper or inferior repair
Complaint: On 05 March 2013 we took our recently purchased Audi Allroad to Terry's Automotive in Olympia, WA to have the alternator replaced. I had purchased a refurbished one online and they had agreed to install it for under $300.
Business' Initial Response
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
Auto Repair & Service, Auto Perform, Race & Sport Equipment, Auto Lube & Oil - Mobile, Auto Services - Oil & Lube, Auto - Fleet Maintenance, Auto Repair - Maintenance, Auto Repair - Power Steering, Auto Repair - Tune-Up, Auto Repair - Shocks, Auto Repair - Steering & Suspension, Auto Repair - Suspension, Auto Repair - Vintage, Auto Repair - Mobile, Auto Restoration, Auto Repairing - Foreign, Auto Repair & Service - Diesel, Auto Electric Service, Auto Diagnostic Service, Auto Accessories, Auto Customizing, Auto Air Conditioning