BBB Accredited Business since

Davis Automotive

Phone: (360) 733-4841 Fax: (360) 296-7005 2134 Queen St, Bellingham, WA 98229

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This company offers full service auto repair and computer analysis.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Davis Automotive meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Davis Automotive include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Davis Automotive
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 03, 1992 Business started: 03/01/1983 Business started locally: 03/01/1983
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity

Sole Proprietorship

Business Management
Mr. Bill Davis, Member
Contact Information
Principal: Mr. Bill Davis, Member
Business Category

Auto Repair & Service Brake Service Auto Services General Automotive Repair (NAICS: 811111)

Additional Locations

  • 2134 Queen St

    Bellingham, WA 98229 (360) 733-4841


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/6/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Today I took my vehicle in for some repairs. BILL D**** (owner) told me it would be a forty dollar diagnostic fee. I explained to him that I had already had one done through his establishment and told him what the problem was. He said that he had no record of it and needed to do it. I told him to go ahead but I could produce records from his shop that he had already done it and I should not be charged twice for the same test. He charged me for it, And I produced the invoice saying his company had already done it. He refunded my money. He also quoted me 2.5 hours of labor on a belt change and a fuel sensor replacement. He called at 12:13pm and estimated 2.5 hours labor. I told him to go ahead and do the work that need to be done . Then he called at 1:40 pm and left a voicemail saying the job was done. That's only about 1.5 hours of labor. When I picked the car up I asked him why he was charging me 2.5 hours of labor for a job that only took 1.5 hours and he said to me ..... " I gave you an estimate of 2.5 hours .... That doesn't mean that's how long it takes. I don't have all this special equipment to save YOU money." So I just paid $100 for and hour of service he addmitedly did not do. He didn't not tell me he had a flat rate. He told me it was an estimate( not a quote) To me, that means he is estimating how long it would take. Clearly, he over estimated.

Desired Settlement: I would like my money back for one hour worth of service . I don't mind paying $100.00 per hour for a skilled service, but I do mind paying for an extra hour of work that was admittedly not done.

Business Response:

Case #********

In regards to complaint.  Customer was given estimate based of time found in ******* to preform work needed, its explained to customer my shop works of what is called flat rate.  All shop including dealers work and charge this way.  Attached are copy's of time to preform jobs.


3/31/2014 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Davis Automotive
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)