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Phone: (360) 455-8780 Fax: (360) 455-4183 6915 Martin Way E, Olympia, WA 98516
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This company offers full service auto repair.
This business is not BBB accredited.
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Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Alex Pinon, Owner Mrs. Elena Pinon, Manager
Auto Repair & Service Auto Repair & Service - Diesel Auto Repairing - Foreign Auto Repair - Tune-Up Auto Repair - Maintenance Brake Service Transmissions - Automobile Auto Services - Oil & Lube
Hours of OperationMonday - Saturday 9am - 6pm
Alternate Business NamesAuto Tech
THIS LOCATION IS NOT BBB ACCREDITED
6915 Martin Way E
Olympia, WA 98516 (360) 455-8780 Directions
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Problems with Product/Service
Read Complaint Details
Complaint: After taking our son's SUV to Auto Tech, after a referral from our neighbor, to get a quote on what was wrong with the vehicle, which we were told $1327 and it was the timing belts in the front that he did not hear anything in the back, we told him okay we will get it next week. So we waited and he called(very rudely)insisting on talking with my husband(which this is under my son's name since it was his car) which he called my phone not my husband's and I informed him that he was at work. I told me that he recommended more repairs, after we had just said we were not going to sink a bunch of money into this SUV we needed to where it would last him until he graduates from college, and wanted to charge us $750 more. My husband went and talked to him after work, and the engine had already been pulled and he was already starting on the work before we gave him the approval to do so. My husband got the $750 to $500 due to his business practices. We ended up paying him $1850 for the repairs. I took the SUV to my son in Salem Oregon, and two days later the radiator was completely dry(which he charged us for the fluid) and it heated up. Now it is not wanting to idle unless you have your foot on the accelerator the whole time. I called and told the owner that the truck was already three days out of his shop and was having problems. He asked what it was(which now we think its a vacuum leak, something having to do with the repairs) and I stated I wanted some of my money back. Which he would not even talk about it, and when I said I would contact someone else to get my money back I was informed "do what you have to do". We will NEVER NEVER NEVER go back to this garage again. Why would you when they will not stand behind their work, or offer anything to you when something goes wrong just a couple of days after them doing the work. Also to further say they do not stand behind their work or give you any kind of guarantee or warranty that they know what they are doing(my husband had to tell him what to do, should of been a red flag) on their invoice at the bottom it makes it sound like they care. If you are within 25 miles you have to bring in your invoice and if not you can call this warranty administrator. Sounds great right?! No it doesn't I called it and the number is for a Scarsborrow agency on aging center. That just doesn't work for me. Very dishonest. Go ahead and try the number, you will get the same that we got.
Desired Settlement: I want some of our money back, I feel he was very dishonest and it shows by the number he has on his invoice for a warranty administrator. He states on his website he will not do the work until you authorize it, that is untrue. He jack up the price for the repair after we asked him for a quote, saying he didn't know about it. The mark up on the parts alone are outrageous. What is wrong with the SUV now is because of the inept and lack of knowledge of doing repairs, why should someone have to stand their and tell them how to do their job like my husband did. By that time it was too late , the engine was already pulled even though he didn't give him the okay to do so. So we want some of our money back in order to now AGAIN get our son's SUV fixed that this man messed up on.
On behalf of Auto Tech - Auto Repair, we apologize for the miscommunications that have taken place. Auto Tech is apart of a Repair Assurance Warranty Program, which does cover Travel Assurance anywhere in the U.S. or Canada, for up to 18 months or 18,000 miles (whichever comes first). Auto Tech was unaware of the typo on the invoice slips that state the Repair Assurance number is an "800" number rather than an "877" number, but as expressed via e-mail, ************ is the number to help assist you with the warranteed work Auto Tech did. Unfortunately, it is not in our policy to refund any amount of money that went towards repairs. However, it is because the work is warranteed not only with Auto Tech, but any Facility that participates in the UNI-SELECT Warranty Program nationwide. Again, we sincerely apologize for the miscommunication and inconvenience.