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          GT Auto Sales has 1 locations, listed below.

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            Business ProfileforGT Auto Sales

            Used Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers used car and truck sales as well as automotive repair services.

            Products & Services

            Ford; Chevrolet; import auto makers such as Acura, Lexus and Honda; and European car makers such as BMW and Mercedes-Benz.

            Business Details

            BBB File Opened:
            9/4/2009
            Years in Business:
            15
            Business Started:
            11/1/2008
            Business Started Locally:
            11/1/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • GT Auto Imports
            • GT Auto Sales & Service
            • GT Auto Sales II
            • Johnsons Properties
            • Gary Johnson Properties Inc
            Business Management
            • Mr. Gary Johnson, President
            • Mr. Teresa Johnson, Member
            Contact Information

            Principal

            • Mr. Gary Johnson, President
            • Mr. Teresa Johnson, Member

            Customer Contact

            • Mr. Gary Johnson, President
            Additional Contact Information

            Fax Numbers

            • (253) 507-8078
              Primary Fax

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/03/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            2020 GMC 2500HD I purchased on 2/7/2023. The truck had issues just turning off randomly. I was not disclosed that the truck was modified with a DEF delete and tune. The truck was never inspected. It came from ****** and none of the fluids were checked. On 5/31/2023 the truck was shifting horribly. I brought it to a local shop as other shops would not touch it as the delete is illegal in ****************. ******* Break and Muffler in ***************** reported that the transmission only had 1/4qt of trans fluid and metal shards due to the truck being overtuned, **** the owner of GT auto told me to bring it down. They told me they were replacing the transmission under warranty. Then 1 month later told me they brought a trans mechanic to look at it. Then told me they would pay half of the $8,000 bill for the trans and I would have to pay $4,000 to which I declined to accept. After not taking my calls or texts i went to the dealership where they picked a verbal fight with me and called the police on me and told me the deal is off and I needed to pick up my truck.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jen W

            10/29/2023

            Worst experience ever. They don't return calls and service was terrible. They've had my car for 2 weeks to repair something they messed, then realized they bought the wrong part.

            GT Auto Sales Response

            10/30/2023

            First of all, I apologize for the inconvenience, distress, or problems created by ******************** headlight malfunction. 

            We take great care to ensure that important matters such as this are properly managed, although due to shortages in part supplies and delays in delivery we have not met this consumer expectations.  

            GT Auto replaced the driver's side Adaptive Headlight in August 2023, at the time of repair the headlight was functioning properly.  On or around October 19th, 2023, two months after the headlight replacement consumer bought the vehicle back stating the adaptive headlight warning light was on.   During diagnostics GT Auto was able to confirm owners concerns and found that the driver's side headlight had been damaged and now had water intrusion damaging to the adaptive module resulting in the warning light. 

            After discussing with ****************, GT Auto agreed to replace the adaptive headlight under "Goodwill," however we do not stock parts and depend on deliveries, due to supply shortages and delays in deliveries repair times have increased to ***** days.   Upon replacing the Adaptive headlight and attempting to confirm that the part was functioning properly, it was noted that the warning light was still illuminated and removal of the module from the headlight indicated that the wrong parts were shipped. 

            **************** was telephoned immediately after speaking with the parts supplier and obtaining an estimated time frame for the correct part to be delivered.   It was explained to the consumer that the non-adaptive headlight is still in the vehicle and functions, but it is not adaptive so the lights will have to be turned on and off.  Customer agreed to return with the vehicle on or around November 8, 2023, to have the non-adaptive headlight swapped out with the adaptive headlight.  

            Unfortunately, we must rely on the services of others to complete some repairs and as a result were unable to succeed in meeting consumer expectations.   

            Local BBB

            BBB Great West + Pacific

            BBB Reports On

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