BBB Accredited Business since
Phone: (253) 627-1601 Fax: (253) 473-2678 5635 South Tacoma Way, Tacoma, WA 98409
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This company offers used auto sale services.
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A BBB Accredited Business since
BBB has determined that Friesen Motorsports meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Friesen Motorsports include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Thomas Friesen, Owner
Auto Dealers - Used Cars Used Car Dealers (NAICS: 441120)
Products & Services
Friesen Motorsports offers the following product(s): Used cars, used suv, used trucks
Hours of OperationMonday - Saturday 9am - 5pm
Method(s) of PaymentCash, Finance, credit cards
Alternate Business NamesFriesen Motorsports
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
5635 South Tacoma Way
Tacoma, WA 98409 (253) 627-1601 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: While going through the buying process on this car I asked for a Fuel efficient, reliable car. I also asked for the carfax report 4 times, the salesmen would then assure me he would print it up and then he would change the subject. I never received the carfax or any mechanics notes whatsoever for this vehicle, which is false advertisement on their part. 2 days after signing the 14 month lease the car started smoking from the exhaust. I took it to my mechanic who told me that the car had a blown head gasket, he also informed me that there had been a chemical additive that he called "stop leak" added to the oil to keep it from smoking. After taking it to two different shops who informed me that it was a blown head gasket and quoting me for prices higher than the cars value, I took it to the shop that shares an office with "Friesen Motorsports" called "Total Performance Automotive Repair & Service" they gave me a reasonable price for the repairs so the next day they called up and said that the job was going to be $600 over what they had quoted saying that a valve guide was malfunctioning, and that with the shape the car was in it wasn't even worth the repairs. I took the car from their shop to a store when leaving the store the engine of the vehicle started making a knocking sound that it had never made before. When i called the shop back they said that I needed to replace the entire engine. That same day I contacted the owner of "Friesen Motorsports" and asked if there was any possible way to trade my car and lease over to a different more reliable car and that I didn't even mind paying extra for a better vehicle. He told me to select a vehicle from their website and apply for a loan towards a car that I wanted. So I chose an Acura Vigor and put in all my information for the vehicle. I didn't hear back about the car, so a week later I went back into the dealership, and they told me that the bank had a few questions regarding my loan they also informed that they took my information and applied it for a different more expensive Ford Focus that I had no interest in. So I once again applied for the Acura Vigor and waited another week until the bank called me and along with asking questions they informed me that they had no application for an Acura Vigor but had an application for the Ford Focus and a Toyota Corolla another vehicle that i once again had no interest in. they put both of these applications in with no communication to me and took my information and applied it towards vehicles I had no prior knowledge of. Which is ruining my already dismal credit score. And I question the legality of that practice. I also posted reviews of their business on different review sites such as Google, yelp, cars.com, etc... and somehow, they were removed.
Desired Settlement: I would like for them to communicate with me on anything involving my credit, sales, vehicles, monthly payments and anything in that regard. I would also like a reliable, fuel efficient vehicle that actually lasts as long as my payments do.
Customer Reviews Summary