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A BBB Accredited Business since
BBB has determined that All Right Auto Sales meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for All Right Auto Sales include:
- 7 complaint(s) filed against business
Factors that raised the rating for All Right Auto Sales include:
- Length of time business has been operating
- Response to 7 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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Type of Entity
Business ManagementMr. Joe Azzam, President
Auto Dealers - Used Cars Used Car Dealers (NAICS: 441120)
Hours of OperationMonday - Friday 9:00am - 8:00pm
Saturday 9:00am - 7:00pm
Sunday 11:00am - 6:00pm
Alternate Business NamesAZ Automotive Inc
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
33333 Pacific Hwy S
Federal Way, WA 98003 (253) 517-9735 (253) 839-4701 Directions
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- (253) 517-9735(Phone)
Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|2/18/2016||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
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Complaint: I purchased a vehicle from this company. I wasn't aware at the time but the brakes in the rear were bad. I took i back to dealership a little over a month later to have them look at it and fix it. They lied to me that anything was ever wrong. I have two quote sheets for what mechanics told me it would cost to fix it. This dealership is selling unsafe cars to consumers and I think they should be investigated for doing so. I could of been in an accident or worse due to faulty brakes they didn't even bother to look at properly. The lady there I spoke to was Shannon and she had the mechanic look at the brakes and told her they were at 30%. I proceeded to go to another mechanic after I was lied to there. I was in and out of the dealership in less than 15 minutes. I would think it would take a little longer to look at brakes properly especially after telling them I went to Les Schwab and they said I needed to replace calipers, pads, and rotors.
Desired Settlement: I want to be sent a check from All Right Auto Sales for $500. This is what it cost me to get the brakes fixed. I think this is a fair request as they sold me the car this way in the first place.
Thank you for taking the time to inform us or our customer’s complaint.
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Complaint: BUYER BEWARE: On Wednesday, July 15th, I spotted a 2002 Jeep Grand Cherokee at All Right Auto Sales in ******* *** ** on craigslist.org. The vehicle was listed as “Excellent Condition”. Upon arrival I asked the salesman questions on the mechanical condition. He stated that it had previously sold for that price, but the owner had reported that it was overheating and had brought it back. He further stated their "certified mechanic" had corrected the issues and it was now in excellent condition. I noted some items and the mechanic stated was completely normal and he put many hours into the repair, completely gone through the vehicle and had found no remaining issues giving it a clean bill of health. I purchased the vehicle left the lot and made it 25 or so minutes and 10.2 miles on the freeway before I heard water rushing in the dashboard. Seconds later, the truck overheated I pulled over and stopped, opened the hood and let the truck cool. I noticed the water fill tank now empty and the truck heated quickly when started. It also had a severe knock coming from the right head and a constant misfire. I shut it down and had my wife bring my other truck and towed it to the dealership 3 miles away. The dealership diagnosed the vehicle and reported the water pump was completely shot and the right head had dropped a valve seat and bent a valve and the heads would need a full replacement or rebuild. I called All Right Auto Sales to discuss working together on the repair, and their sales manager stated they would do nothing or had any interest to work with me on any repairs. I further asked to just bring the vehicle back and cancel the deal, just as they said they had done with the prior customer that had brought it back for overheating. They said it was bought as is with no warranty, and they were under no obligation to do anything. $6100 and 15 miles into the vehicle, I was told I was on my own. Multiple other issues were discovered. The vehicle required extensive repair.
Desired Settlement: Owning the vehicle for 30 minutes, verbal assurances from the sales person, their certified mechanic and sales manager that the vehicle condition was excellent, mech. sound, fully reliable and they would work with me, then tell me I was on my own after the sale was completed, I found this dealer to be totally non-reputable and dishonest. The only acceptable solution given the verbal commitments and then total denial of the situation is a full reimbursement of the cost of the repair of the heads, water pump and timing chain tensioners at a cost of $4351.29. And 50% of the $1200.00 for the blend doors and $400 for the axle seal leak, for a total of $5151.29. These items; the prior overheats, severely leaking water pump, water from the tail pipe, leaking rear seal and no heat from the heater should have been noticed by a “certified mechanic” and repaired prior to selling the vehicle. If not resolved within 90 days of this post, I will post full history on multiple consumer web sites.
In response to Mr. ******** complaint we were very clear and honest from the very beginning
price was reduced thousands of dollars. Not many businesses do what we did and we will continue to do the right thing.
Second, The reason I negotiated the price down below 5500.00 was due to the interior and exterior "average condition" and inoperative CD player and front electric seat back did not move. yes, I expected minor fixes. These were not minor, but major mechanical.
Third: I repeatedly asked about the condition and what had been done to ensure the running condition was stable. I was told the Certified Mechanic on staff had completely gone through the vehicle. I was assured by the salesman, Sales Manager and the Certified mechanic the vehicle was in perfect order and they had corrected any issues. I even met the owner just before taking possession and he told me Not to worry, we work with our customers if anything unexpected happens and used the prior sale of this vehicle as evidence that they do. I am sure that is just another sales pitch to get vehicles off the lot.
The water pump was obviously leaking and not fixed. The heater was not operational (even though I was told it was normal in the heat), and it was indeed not working. The vehicle ran for 30 minutes. Just long enough for the water to drain out.
I am open to discussing a fair resolution, but will not accept current resolution offer of nothing.
As noted on the previously provided purchase order that the price was negotiated AS IS and the price
If the dealership wishes to enter into a constructive dialog of a fair resolution, I would ask them to say as much or contact me directly. To date, all that has been stated is that they do not stand behind their sales, their verbal commitments or promises. They also have confirmed that they make no attempt to confirm or deny the claims of those commitments or promises, nor do they address the statements of their agents or certified mechanic giving assurances of the vehicles condition, the repairs they state they performed or the quality of those repairs.
I have learned an expensive lesson, and have lost a significant level of confidence in what I was led to believe was an honest representation of a vehicle by the dealership. I have learned that there is nothing "all right" about All Right Auto Sales. Had they told me outright that the vehicle had glaring defects, unrepaired mechanical issues or had just been honest with me, I may not have purchased the vehicle, or I may have simply offered less and ended up at a more reasonable price for a vehicle needing extensive repairs, but I would have had much greater respect for them and felt that they had more integrity.
Again, this response is rejected. And while I do not expect All Right Auto Sales to attempt to make things "all right", I will not agree to accept their desired resolution, which is for me to just go away. I will continue to work toward a resolution, whether that is with them and some middle ground or through public awareness of the integrity issues I see with this dealership so others can avoid dealing with them so fewer consumers are harmed..
I have been looking on craigslist, and for a vehicle with engine problems identical to this, the sales price was about $1000.00. Had I wanted such a problem vehicle I could have saved over $4000 and paid fair value and received something I would have expectd. Instead I wanted something more reliable and mistakenly took the Salesman, Sales Manager, Certified Mechanic and Owner at their words and walked into a situation that was not only unexpected, but at face value, seemed quite dishonest.
Problems with Product/Service
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Complaint: All right auto sales dealership sold me three bad lemons. The first one was a Honda CRZ 2012 without rear seats and inconsistency miles when they knew I had kids. I find out about the inconsistency miles when I tried to trade in the Honda CRZ at a Honda dealership in Renton Wa. The second vehicle they sold to me was a 2014 Dodge Dart and had it for two days when the clutch went out. I happened to have my kids with me that day and I almost got into a car accident. I payed $109 dollars to towed the car back to their location in Federal Way. I didn't get my money back for that tow. The third vehicle was a Toyota Camry 2011 with bad rotors, brakes, dashboard lights and the passenger side window didn't work as well. **** ***** in Federal Way refused to work on the Toyota Camry, they stated that it wasn't an alignment making the steering wheel shake on the freeway while applying the brakes. After having all this bad experiences with this dealership. I tried to walk away but I was threatened by the owner of the dealership. He stated to me that my credit was going to be damage if I didn't work with him. I stated that I wanted out and no longer wanted to do business with them. Now I'am facing fees with the bank due to this car dealership refusing to take the car back and returning the loan back to the bank. I lost my truck that I trade in equal of $1,500, $109 dollars for the towed of the Dodge Dart, and $52 dollars fee for getting the Toyota Camry out of the shop in Renton Washinton. Keep in mind that I dropped off the Toyota Camry at the dealership not at the Auto shop.
Desired Settlement: All I want is to end this nightmare and for the dealership to take the car back. I just want to be left alone I don't even care if I don't get money back that I spend out of pocket. I want to keep my credit score the same.
BETIER BUSINESS BUREAU
Customer: ****** *********
Dear Sir or Madam,
clutch to the point where it smells bad. He then left knowing that he needs to take it easy letting
8. As far as we are concerned we strongly believe that everytime we had sold Mr. ********* a car
Problems with Product/Service
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Complaint: On April 24, 2015, I purchased a used vehicle from All Right Auto Sales in Federal Way, the car is a 1999 Ford Taurus. Two weeks after having bought the car, it started experiencing overheating issues, the car would start to show signs of overheating every time I drove it. My fiance and I checked the coolant and replaced the thermostat and afterwards, the car showed no signs of overheating. Then on May 17th, We ware driving on the freeway and while the temperature gauge showed no signs of overheating, we heard a loud noise coming from the engine and we suddenly lost all power steering and acceleration and was forced to pull onto the side of the freeway. We then, looked under the hood and saw coolant leaking out from the heads of the engine and the car would no longer start. I towed the car home, where it has been sitting since, and will no longer run. This all happened less than one month after purchasing the car and when my fiance and I contacted the owner, he was very aggressive and unprofessional over the phone. We felt threatened and no longer wanted to discuss this with their company. I feel that they must have known there was something wrong with the car when they showed it to us. We experienced problems, after only two weeks and on the third week the car was not running at all. I believe this company has been really unfair and untrustworthy about their products. No car should ever experience problems that soon after purchase. We felt endangered as well, seeing that we could have lost control of the vehicle when the engine seized. I had to violently pull over to the shoulder of the freeway. This was a very frightening moment and we are very unhappy with this. I now have a loan on the vehicle and I am obligated to pay on something that I cannot use or drive because of the fault of All Right Auto Sales.
Desired Settlement: I really would like them to give us a full refund for the car or at least a partial refund or a replacement vehicle that runs. I would also like a complete apology from the owner for being so unprofessional, disrespectful, and rude while discussing this over the phone.
The note is written by the owner please read. I also have 3 other documents to show. Thanks so much.
Dear Sir or Madam,
I would like to start by saying that I am (Joe A) the owner of the dealer state that I never heard from this customer *** **** ******* neither have I ever seen her or spoke with her in person or over the phone. I think that she may have been mistaking me with my former manager who was let go on 05/28/2015.
The customer stated in her letter that two weeks later is when the car started overheating. At our dealer and most dealers, vehicles don't get driven for two weeks to find out if they're good or not. Usually a safety and mechanical inspection will determine if the vehicle has any mechanical issues that need to be addressed prior to offering it for sale and we have hundreds of records for repairing vehicles before offering them for sale. I personally don't know anyone who is able to predict the future and know what's going to happen two weeks from today. The customer clearly understood at the time of the purchase that they were buying a used car (in this case a 16 year old car) but this one only had 87,777 miles which is very low for a 1999 car and it looked very clean and well maintained.
The enclosed copies of receipts, documents, and disclosures clearly confirm that the vehicle was sold AS IS with no warranty of any kind and clearly state that the buyer understood that any needed future repairs will be the buyer's responsibility and none should be the dealer's responsibility. The customer understood that the dealer has no knowledge of the prior use of the vehicle and therefore cannon guaranty anything. The customer signed a refusal form stating that they refused to purchase a service contract or a mechanical warranty that would pay for future costs of repairs.
At my dealership I certainly try my best to buy good cars for my inventory as I was an ASE certified mechanic for 17 years. I can guarantee you that when I buy a car that has issues, I either fix it or auction it off as I will not under any circumstances knowingly sell a bad car to anyone of my customers my reputation is very important to me and my record speaks for me.
I am very sorry that the vehicle had some overheating problems two weeks after it was purchased, however, I truly don't see where ALL RIGHT AUTO SALES had done anything wrong throughout the whole transaction, therefore, we will not be able to pay for any of the needed repairs.
***SUPPORTING DOCUMENTS REDACTED BY BBB***
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Complaint: I recently purchased a vehicle from All Right Auto Sales that they claimed was in good condition. They provided me with paperwork for their own safety inspections. We drove the car for approximately 900 miles and while me husband was on his way to work, the back tire came off due to the lug nuts falling off the vehicle. The State Trooper and the tow truck driver said all of the lug nuts on every tire were at best, hand tightened and lubricated before the dealership put them on. My husband had the car towed to ******** were they lifted the car and discovered that the vehicle was almost completely rusted out. I went to the dealership hoping they would work with me. *** from the dealership said he would just give me a new car. I told him it was my husbands decision and I would bring him back to the dealership after I picked him up from work. My husband and I returned to the dealership at 5:45pm where I was essentially told that it was my fault that the tire fell off and that *** would have the vehicle towed to his own shop for repairs because he didn't trust ********, because, "they are only out to make money". The dealership backed out of the original deal to give me a new car and offered to pay up to $200 in repairs at their shop. I agreed and told them they would have to tow the car from ********. The next morning, I made calls to the finance company to inform them of what was going on with the car and then I called my insurance, ****. I filed a claim with the insurance and they were going to send out an adjustor. I called ******** and told them not to let the tow truck driver pick up the car and immediately received a call from ***. I told him that my insurance wanted it to stay put for now until they sent someone out. He told me that the car was my problem now and he was unwilling to help. The next day, my insurance sent a claims adjustor to look at the vehicle. He stated that there was an excessive amount of rust to the vehicle and that the car was most likely involved in a flood. He also stated that the flood would not have been reported if the repairs were completed by the owner, not the insurance. If the mechanic were to complete the work to fix the tire that fell off while my husband was driving it, then there would be more damage due to the amount of rust. They estimated that repairs to make the car safe to drive would cost about $10,000. I am currently waiting to see if my insurance will cover any damages to the car.
Desired Settlement: I am asking that the dealership make this right. They sold me a car that they claimed was in good condition. By definition, good condition means minor mechanical repairs. As of right now, the car is not road safe and********* will not allow me to drive the car off the lot.
Business Response: Initial Business Response /* (1000, 6, 2014/06/16) */ At All Right Auto Sales we are always committed to providing the best service and product possible to our customers. Just like any other dealer in the country we buy most of our inventory from dealer auctions where we have no control over where the thousands of vehicles may have been before the auction, however, it is our policy and commitment to do the following: 1. Physically inspect and test drive at the auction many vehicles prior to auction date. 2. Have an "AutoCheck" or vehicle report pulled on our mobile device for every vehicle we buy prior to making a decision to buy it which tells us if the vehicle had any accidents, title problems, insurance lose, odometer problems, salvage history, flood/water damage, frame and unibody damage, and many other similar records listed on the report by the rebuttable source such as AutoCheck or CARFAX. According to AutoCheck this particular vehicle had absolutely no issues of any kind in fact AutoCheck on their report showed "similar vehicles score 68-80" yet AutoCheck on the front page of the same report rated this particular vehicle a score of "82" which is higher than average because of its condition. (A copy of the AutoCheck report is included). 3. All of our vehicles go through inspection at a couple of independent auto repair shop(s). This particular vehicle was inspected by ********************** in Federal way on 10/14/2013. The inspection showed no safety hazard found, no recommendations for any needed repairs, nor any mention of any condition of severe rust as the customer claims. The brakes were 10 mm on front (almost new) and 8 mm on back (about 80%). (Copies of receipts included). In late November 2013 it was noticed by our sales person that the dashboard lights, brake lights, and turn signal lights stopped working on this Explorer, so we had the vehicle towed to ******* ********* in Renton where they have been doing most of our mechanical inspections and repairs for several years. ***************** is rated an A+ with BBB for many years had diagnosed and fixed the lights problem by resetting the computer. They had also performed a safety inspection as they did not know the vehicle had already been inspected by *********. *****************'s inspection did not show any mechanical repairs needed nor did they see any hazard problems to report such as sever rust. (Copies of receipts included). On 05/09/2014 ********* ****** purchased this 2006 Ford Explored from us where the odometer read 106,573 miles. According to ********* and the receipt she provided us, Six days after she had purchased the vehicle from us and on 05/15/2014, ********* took the Explorer to her trusted mechanic (******** in Puyallup) where she had an oil change and a "Complementary vehicle inspection (Copies of receipts included). ******** made no mention to ********* or on their receipt of any kind of obvious problems or severe rust under the vehicle especially since they had to lift the vehicle and work under it to do the oil change and inspections. On 5/22/14 ********* came back to us to sign different loan documents. While in our office, she stated that she was very happy with her Explorer and made no complaints about the vehicle. By that time, three different shops had done inspections and none of them stated any sever rust including her normal mechanic ********. (Copies of receipts included). About 6/4/14 ********* came to our dealer complaining that while her husband was driving to work he heard a loud noise with shaking or vibration coming from the rear wheel so he pulled over and the wheel was very loose and about to fall off. She also provided us with a receipt from ******** for $361.65 to fix the problem by replacing the 5 wheel studs and nuts because they got damaged. She also showed us on her phone some pictures of some rust on the vehicle's drive line and on the brake rotors. I explained to ********* that even though we sell used cars and that it was clearly agreed on and even stated in writing that there was no warranty of any kind, that we still try to help our customers the best we can. WE offered her to send a tow truck first thing in the morning to Puyallup at our cost to transport the vehicle to the shop we trust in Renton where they will inspect and possibly repair the SUV and where we may be willing to pay some of the cost to make a customer happy. We pointed no fingers at whose fault it was but expressed gratitude that her husband was not hurt at all. She left happy with our offer but to bring her husband after work. Later in the day they both showed up at our office. My offer was the same and before they left they agreed to having the vehicle towed to Renton. The next morning at 7:40 am after the tow truck drove all the way to Puyallup I got a phone call from the driver saying they won't give him the keys. I called ********* and she said that she decided to have her insurance look at it and fix it. I said I wish you would have told me that before I sent the tow truck all the way there so she said sorry. I then asked "so you don't need my help on this matter?" She said "no ******** recommended that I leave it at their shop and have the insurance check it and possibly pay them to fix it. I said "if you don't need my help I will not get involved anymore and good luck to you". When the vehicle was towed to ******** in Puyallup, it had been driven for 942 miles since we sold it and we don't know what was done to it during that time. All we know is that according to ********* and the receipt she provided us a copy of, it was ******** the last shop that worked on it and we don't know if any other shop or person worked on it after that, therefore, we will absolutely accept no responsibility for any intentional or unintentional wrong doing such as leaving any lug nuts loose on the wheels. According to AutoCheck this vehicle was sold brand new in Pennsylvania. As for the rust, we have only heard from ********* and only seen some of the phone pictures ********* showed us, however, rust is usually present on the bottom of most if not all vehicle that are driven for a number of years on the east coast. Once again, we normally send 100% of our vehicles to the shop for inspection prior to offering them for sale. We have receipts for tens of thousands of dollars of money spent on car repairs prior to offering them for sale. We never have and never will deliberately sell anyone a vehicle with known problems, yet whenever a customer came back to us with any kind of complains we listened and we tried to help the best we can. We offered ********* our help and she turned it down. At this time we have no choice but to say that she had the chance to have the car inspected prior to buying it and that she had read, agreed, and signed the buyer's guide which clearly lists a number of defects that may occur in a used motor vehicle and the number one on the list is "rust". On my website I clearly state "I believe that if you don't have integrity you have nothing. I also believe that a person can have all the money in the world but if they are not moral and ethical, they really have nothing". I truly mean that. Sincerely, *** ***** ***SUPPORTING DOCUMENTS REDACTED BY BBB*** Initial Consumer Rebuttal /* (3000, 8, 2014/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The dealership sold me a car that they claimed was in good condition. It clearly was not. Good condition states minor mechanical issues. When I first returned to the dealership with the problems I found, they offered to trade out my car with another of equal value and told my mechanic the same. My mechanic said he would do the inspection on the new vehicle for free. When I returned to the dealership, *** backed out of the deal and stated he would have the vehicle towed to the mechanic in Renton but would only pay $100 towards the cost of repairs. When I spoke to my insurance on the morning of the accident, they told me not to have it transported. My mechanic did the work that he felt needed to be done in order to make the vehicle safe to drive which included but is not limited to: new rear cv axles, brake calipers replaced, new steering knuckle, new brake pads, new rotors, and new hydraulic hoses. Total cost of repairs was $2000. All I'm asking is that the dealership accept their fault and assist me in paying for repairs. I'm a United States Soldier and I know a little bit about integrity, moral, and ethics, but that is clearly not what this dealership offers. Final Business Response /* (4000, 10, 2014/06/23) */ When the customer first came to us complaining, we offered her to put her into another vehicle of her choice (that is something which many other dealers would not even consider doing). Our decision was based on the fact and belief that we treat our customers right and that we want our customers to be happy. We knew that we have sold her a good vehicle in fact we had in our hands two different inspections from two different shops that the vehicle checked out okay with no problems and no recommendations or need for any repairs . The presence of some rust on the frame underneath is thought to be normal for any vehicle that comes from the east coast states. Before we trade her in to another vehicle, however, we needed to confirm her assumption and claim by having the vehicle towed to a shop we trust we even offer to pay for the towing and part of the repairs, but we never said we'll only pay $100. After we agreed and sent the tow truck there the next morning, she refused to do that based on the advice from ********. Later on she was convinced to fix the SUV at their shop and have the things that they recommended to be replaced done. On 6/20/2014 *********'s husband Mr. ****** ***** came to our dealer to pick up the registration and he was driving the same SUV. He said to two of us "the Explorer is great I love it" "I don't even know why she did all of that work to it, ******** gave her $2000 line of credit and she used it all" He added "that is crazy". While he was at our dealer, I personally had the chance to lie under the vehicle. I was able to see that some parts such as the lower control arms were sprayed with black undercoating. The complete brake calipers and rotors were replaced. We've always stated that two different shops we had previously inspect it stated that the brake pads were almost new (90%) on the front and (80%) on the back but the presence of some rust on the vented part of the brake rotors or on the backing plates/water shield plates of the brake rotors is cosmetic and it does not in any way affect the safety of the vehicle or the performance of the brake system. As far as the work done to the rear axle, we think it may have been needed due to the wheel coming loose or off which we did not cause nor did we have anything to do with especially since we were not the last to have worked on this vehicle. Since ********* came to us with the complaint about the wheel coming off, we were never given a chance to inspect, *****, or help fix the vehicle. Instead, she made the assumption that it was only our fault and that we do bad business ignoring the fact that another shop (********) was the last shop that worked on it according to the receipt we have and the fact that the vehicle was driven 942 miles since the time we sold it. In conclusion, we strongly believe that we sold a used but nice, safe, and dependable vehicle. Since she made the decision not to give us a chance to help in resolving her problem from the beginning when we were willing, we are unable to offer any help at this time. Sincerely, *** *****
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Complaint: On 7/13/13 I purchased a vehicle from All Right Auto Sales. At this time I had signed and secured financing for the vehicle. The vehicle included 2 headrest tv's which I was told was fully functional by the sales rep ***** at the time of the test drive. Also, the driver side rear brake light was non functional and *****, the sales rep told me they would fix it. Before driving off the lot, ***** and ***** stated that I will have to go to their repair shop to fix the brake light. I drove off the lot at 7:30pm. On 7/14 I discovered that the tv's did not turn on even after replacing all remote batteries. I went to ******** to get a diagnostic and repair which cost $175.12, receipt available upon request. After leaving ******** to return home, I heard several honks from cars behind me. I looked back and noticed excessive white smoke coming from the back of the vehicle. My daughter who was in the back started crying and we thought the car was on fire, the smoke was that heavy. I pulled over and got out of the vehicle and noticed the heavy smoke coming from the tailpipes. I called my Mom to take my daughter home and proceeded to drive the car home. On 7/15/13 I started the car and found the smoke was minimal so I went to work. On the way to work I noticed again the heavy smoke. When I got to work I asked my wife to take the car to get a diagnostic. She picked up the car and took it to our trusted reputable mechanics at *********. After their evaluation, they told her "the engine is getting ready to go, you should return the car!" Also, ********* said that all 4 tires are no longer safe to drive on and that 2 of them had metal cords sticking out from being so worn. I have receipts and reports available upon request. She then drove it back to the dealership. *****, the finance man who did our deal, told her that ********* works on commission and they will tell you anything to make money and that the car is fine. I was informed by my wife and I then called the dealership and told ***** I don't want the car, he then said he can send it to the service shop they use to get a diagnostic. I thought this was fair and agreed and was provided my original trade in vehicle to drive until repairs were done. On 7/16 I received a call from ****, service manager at ***************** in Renton, WA. He told me they did all tests possible and he can not get the vehicle to smoke. I read the ********* report to him and he said he will call me back in a few hours. He then called again and reported a clean bill of health for the vehicle and he can put it in writing and that the vehicle would be ready for pick up on 7/17 around noon. I did not go to work and called the shop on 7/17 at 12pm and spoke to ******, sales manager. He said the car will be ready at 1pm. I went to the shop at 1:40pm and ****** told me the car is not ready yet and will to come back at 2pm. I came back and was asked to go with *******, inventory manager, to the shop in Renton and pick up the car from there. Frustrated, I agreed. I got to the shop and was told 4 new tires were put on the vehicle and that it does not smoke. The gas light was on and tank was empty. Later that night, the vehicle started to again smoke excessively but only this time, the check engine light came on. I recorded it this time. 7/18 I called ****** at 10:15am and told him what was going on. He said that it was good that the check engine light was on so they'll know what's wrong? He then said to come by after I get off work and he will see if he can get me into another vehicle or have a plan on the current vehicle. I got to the lot at 5:30pm and was told that they are working on getting something done. I told ****** that I purchased a warranty and just want to file a claim. He said I could not because the financing was not secure yet. I was very upset to hear this specially after investing so much money and time on the vehicle only to find out I was not approved for the vehicle. I then requested that I no longer want to purchase the car. ****** said he will talk to the owner and went to the owner's office. ***** then approached me and told me to come back the next day, yet again, and I declined. He said they can work on something and asked "how bad do you want the vehicle?" He said "we did you a favor by getting you out of your trade." In summary, they pulled my trade-in up and gave me the keys. I said is there any paperwork to be done and ****** said no. I said the car is on empty and the light is on so can you put gas? ****** said the owner stated that they washed my car and gave it an oil change so they will not put gas on it. He said they put 4 new tires on it as well. I said the tires don't concern me, it is your obligation to not sell a vehicle with bald tires that pose a safety hazard. I told him I put $50 in gas the night before on their vehicle and that this was not right? ****** said there is nothing he can do. I left and went to the dealership across the street, I explained what just happened to me and they told me that the owner of All Right Auto Sales also owns a repair shop! I felt very helpless, deceived and cheated. I was victimized and taken advantage off. I have repaired their vehicle and returned it in a better condition than when I took possession of it. All Right Auto Sales has no integrity and performs deceptive sales practices. They violate the Implied Warranties on Used Cars!
Desired Settlement: I demand full reimbursement for time loss and out of pocket repair cost. ******** Diagnostic Repair = $175.12 ********* Diagnostic = $91.68 Rear Break Light Bulb = $6.67 Time Loss @ $25/hr. = $200 Gas on 7/14 = $40.00 Gas on 7/17 = $50.00 Total = $563.47 All out of pocket expenses could have been avoided had I not been misled in having purchased their vehicle. It is not fair to me to fix up their vehicle for them at my cost. It is not fair to send me to a repair shop that I believe the owner of the dealership also owns.
Business Response: Business' Initial Response /* (1010, 8, 2013/07/30) */ Dear sir or madam My name is *** ***** owner of All Right Auto sales. I am happy to inform you that since my policy is to never keep a customer or potential customer unhappy at any reasonable cost, I have personally contacted Mr and Mrs. *** and was able to understand the problem and therefore solved it completely. It is my clear understanding that Mr. *** is fully satisfied as of 7/27/2013 at 10:30 am and that he promised me to contact you to inform you of that. If you don't hear from him please let me know. Thank you for taking on this awesome role of giving me the chance to keep an a good customer. Sincerely, *** *****/owner. Cell XXX-XXX-XXXXcell Consumer's Final Response /* (2000, 10, 2013/08/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have been reimbursed for my expenses regarding the situation and have come to a resolution with *** *****, owner of All Right Auto Sales that is suitable to both parties.
Customer Reviews Summary