This business is not BBB accredited.
Phone: (253) 507-8981 Fax: (253) 507-8709 6247 South Tacoma Way, Tacoma, WA 98409
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This company offers used auto sales services.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for All American Motors include:
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for All American Motors include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Robert Rowland, President
Auto Dealers - Used Cars Used Car Dealers (NAICS: 441120)
Hours of OperationMonday - Saturday 10:00am - 7:00pm
Alternate Business NamesRowland Auto Inc
THIS LOCATION IS NOT BBB ACCREDITED
6247 South Tacoma Way
Tacoma, WA 98409 (253) 507-8981 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I purchased my truck from All American Motors in Tacoma Wa on Dec 2014. It was listed as being sold with clean title and carfax. Nothing was ever stated or disclosed to me that the truck was sold at auction and in the car fax it says auction announced as frame damage. Had I known this I would of never bought the truck let alone a truck that cost 15,000 before tax & license. I didn't find this out until I went to trade it in at a dealership on Aug of 2015. When I got back from my test drive the dealership informed me that I purchased a truck with frame damage. With that being said they said my truck is worth about 4500.00 trade in when trade it if it had a clean car fax I would of gotten 11000 trade in. Right now I have a truck that is worth a lot less than what I owe and now cant trade it in without coming up with a ton of money to make up for this. All American Motors sold me a truck with a bunk car fax and all they had to say was it has a clean title and that's all that matters and that if it were them and was so concerned about it that I would get it checked out instead of trying to make this bogus sale right. I feel they either need to buy the truck back for what I owe or pay my loan the difference
Desired Settlement: I either want the difference from what I owe and what a dealership thinks its worth with the carfax that it has which is about 9500.00 or for them to just buy the truck back for what I owe which is 14000.00 I will keep going until this is resolved.
******* ****** did in fact purchase the vehicle described in complaint #******** on November 29, 2014. At the time of purchase, All American Motors, at the expense of the business, posted online on our website www.aamotors.net, as well as on every endorsed advertising outlet, the carfax for every vehicle offered for sale. All American Motors also offered, at the expense of the business, Carfax reports in person to all potential customers in effort to offer full disclosure of the history of our inventory. All American Motors, at the time of sale, guaranteed the status of the title as clear and free of brands and per the WA DOL that is true and correct. It is All American Motors position that if Mr Finley were to make his purchase decision and subsequent complaint based on the information listed on a Carfax report, he had ample opportunity to view the report prior to purchase at no cost to him yet failed to do so.
All American Motors
Problems with Product/Service
Read Complaint Details
Complaint: Was informed i would be getting a refund on over payment on tabs and licensing for my car. registration states they were only 112..I paid 150 to the dealership.
Desired Settlement: I would like my over payment mailed to me.
Business Response: Initial Business Response /* (1000, 13, 2014/06/04) */ As per usual policy, after licensing the vehicle and accounting for refund amounts, All American Motors made several attempts to contact by phone customer ***** ******* to ask her to pick up her refund check. Her phone number listed on her application had been disconnected so the refund did not get picked up. Upon receiving notice from the BBB about this complaint, All American Motors sent via mail check ***** in the amount of $32.75 to the address listed on ***** *******' application. All American has confirmed that the check was cashed by ***** ******* and if necessary can provide both a copy of the check and documentation that it was cashed. From the time the vehicle was registered and subsequently processed for refund due until the reception of the complaint with the BBB, ***** ******* made no attempt whatsoever to contact All American Motors.