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Phone: (855) 795-8733 1620 Broadway Ste 208, Seattle, WA 98122 View Additional Email Addresses
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This company offers concierge test drive services including delivering vehicles to the consumer.
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Tred include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Grant Fielding Feek, President
Auto Dealers - Online Auto Services
Hours of Operation24 hours a day, 7 days a week online
Monday - Friday 9:00am - 6:00pm
Alternate Business NamesNew Order Auto Inc
THIS LOCATION IS NOT BBB ACCREDITED
1620 Broadway Ste 208
Seattle, WA 98122 (855) 795-8733 Directions
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Additional Email Addresses
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: 2012 Red Ford Explorer was listed for sale at $21,500 on there website. I made an offer at $20,000, and for my brother to test drive car who lives in the Seattle area. They came back with, the price listed was an error and they are countering at $23,000. Then they eventually dropped price to $22,400 and put the blame on the customer and an "oops." I had asked ****** to honor the original price - and that I would like to continue with the test drive process. She countered that they would not offer test drive unless we had settled on the price up front. That is not how business is conducted when trying to purchase an automobile. False advertising of the product. Not sticking with the advertised sales price - and forcing a decision on price prior to test driving a vehicle.
Desired Settlement: The sale of Ford Explorer at the $21,500 number is what I would like, and for them to address this within 24hrs. I see that they have since changed the price on their website to $22,400. If they are unwilling to do that - then some sort of nominal gift card (suggest $100 at **** ***** or something) for the wasted time of my brother waiting around for hours be sent to him.
Business Response: Final Consumer Response /* (2000, 8, 2015/01/29) */ TRED stepped up and honored the purchase price listed, and I am now the owner of the vehicle. They did a good job of follow up and delivery of the vehicle. I'm now just waiting for the title so I can register it.