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Tred

Phone: (855) 795-8733

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
01/29/2015Advertising / Sales Issues | Read Complaint Details
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Complaint
2012 Red Ford Explorer was listed for sale at $21,500 on there website. I made an offer at $20,000, and for my brother to test drive car who lives in the Seattle area. They came back with, the price listed was an error and they are countering at $23,000. Then they eventually dropped price to $22,400 and put the blame on the customer and an "oops." I had asked ****** to honor the original price - and that I would like to continue with the test drive process.
She countered that they would not offer test drive unless we had settled on the price up front.
That is not how business is conducted when trying to purchase an automobile.
False advertising of the product. Not sticking with the advertised sales price - and forcing a decision on price prior to test driving a vehicle.

Desired Settlement
The sale of Ford Explorer at the $21,500 number is what I would like, and for them to address this within 24hrs. I see that they have since changed the price on their website to $22,400.

If they are unwilling to do that - then some sort of nominal gift card (suggest $100 at **** ***** or something) for the wasted time of my brother waiting around for hours be sent to him.

Final Consumer Response
TRED stepped up and honored the purchase price listed, and I am now the owner of the vehicle. They did a good job of follow up and delivery of the vehicle. I'm now just waiting for the title so I can register it.

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Auto Dealers - Online, Auto Purchasing Consultant

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.