BBB Business Review

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This business is not BBB accredited.

Lexus of Bellevue

Additional Locations

Phone: (425) 455-9995 1625 132nd Ave NE, Bellevue, WA 98005 View Additional Web Addresses

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Lexus franchised new car and certified pre-owned dealer and service center. Pre-owned vehicle dealer.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Lexus of Bellevue include:

  • Failure to respond to 5 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for Lexus of Bellevue include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

31 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 24
Total Closed Complaints 31

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Lexus of Bellevue
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: March 01, 1971 Business started: 07/01/1990 Business started locally: 07/01/1990 Business incorporated 08/01/1997 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Revenue Unclaimed Property Section
PO Box 47477, Olympia WA 98504
Phone Number: (800) 435-2429

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity


Business Management
Mr. Michael O'Brien, President Mr. Jason Vena, General Manager at Lexus of Bellevue Mr. Joe Belshaw, General Sales Manager of Jaguar Tacoma Mr. Dan Blankenship, General Manager at Honda of Marysville Mr. Ken Gillette, General Sales Manager of Toyota-Scion of Portland Mr. Ed Guthrie, Genera Manager of Lexus of Tacoma Mr. Greg Kessler, General Manager of Toyota of Renton Mr. David Kreg, General Manager of Volvo of Tacoma Mr. Lin Loya, General Manager of Volkswagon of Kirkland Mr. Tony Pho, General Manager for Acura of Seattle Mr. Jim Roes, General Manager for Toyota-Scion of Kirkland
Contact Information
Principal: Mr. Michael O'Brien, President
Principal: Mr. Jason Vena, General Manager at Lexus of Bellevue
Business Category

Auto Dealers - New Cars Auto Services

Alternate Business Names
Acura of Seattle HO, INC. Jaguar Tacoma Kia of Portland Land Rover Tacoma Lexus Of Tacoma O'Brien Auto Group Toyota Scion of Portland Toyota-Scion of Kirkland Toyota-Scion Of Renton Volvo Of Tacoma VW Of Kirkland

Customer Review Rating plus BBB Rating Summary

Lexus of Bellevue has received 1 out of 5 stars based on 2 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.