Business ProfileforKorum Hyundai

Hyundai has lied to me since the beginning. My vehicle had an open warranty and I had to schedule an appointment and wait 2 months to get my car in, as it was not drivable. When I made my appointment the rep assured me that everything would be fixed THAT DAY. 2 months came and I took my vehicle in to the Hyundai Korum shop in ********, **. When I arrived the receptionist told me that it was actually a 2 part appointment and that I would have to bring my vehicle back again for them to actually fix it, and none of that had been told to me for 2 months of waiting. This was not possible as my car was not drivable. I told them that I had purchased a new battery less than a month ago. After about an hour the receptionist told me that the technician had "taken the panel off and visually inspected my alternator" but had not done anything else. This was NOT the entire process for the recall, as I had it all in writing. They stated that they ran a diagnostic on my car and the battery was the only is***. 2 days later, my car would not drive AGAIN. I contacted the service manager ***** who said he would investigate and return my call, but his receptionist had promised verbally that if my car had an is*** again they would pay to tow it back. ***** did not return my call for 2 weeks, so I contacted Hyundai Cooperate. My case manager was absolutely useless and did NO investigating. He stated he would pull the phone calls, which he did not and only took the employee's story but did not look at actual facts. My case with Hyundai was #********. The case manager did not do his job and said there was nothing else he could do to help me and that I would have to on my own call back the ************* to them. I told him I had been trying to contact them for weeks and they had been dodging my calls to which he replied "there's nothing else to do unless you want to hire a lawyer". This employee, ****** encouraged me to *** his own company rather than help me render services promised to me.