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Description

This company offers new and used cars, parts and service.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jet Chevrolet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Jet Chevrolet include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Jet Chevrolet
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1987 Business started: 11/26/1975 in WA Business started locally: 11/26/1975 Business incorporated 08/28/1984 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Washington Department of Revenue
6500 Linderson Way SW Fl 1, Tumwater WA 98501
http://www.dor.wa.gov
Phone Number: (800) 451-7985
bls@dor.wa.gov

Type of Entity

Corporation

Business Management
Mr. Jim Co-Owner, President Mr. Dan Johnson, Co-Owner Mr. Matt Wicks, Marketing
Contact Information
Principal: Mr. Jim Co-Owner, President
Customer Contact: Mr. Dan Johnson, Co-Owner
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service New Car Dealers (NAICS: 441110)

Alternate Business Names
Jet Chevrolet Inc

Additional Locations

  • 35700 Enchanted Pkwy S

    Federal Way, WA 98003 (253) 838-7600 (253) 952-8200

  • PO Box 4986

    Federal Way, WA 98063 (877) 538-2438

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Bought a used truck from them with the agreement that they would fix the hood(witch was bent and paint was bad)replace the grill,put tires on it and paint the canopy(the paint was peeling off).They called me that it was done and when I looked at it, it looked like they just painted over the bent up hood and did not repair the hood.the canopy looked like they used 40gritt sand paper to prep it so when it was paint not only could you see where the paint had been peeling but you could also see deed scratches from the sanding and both had orange peel. I refused it and told them i wanted my money back

Desired Settlement: They sent it out a second time with no better results.I would like my money back.

Business Response: Initial Business Response /* (1000, 5, 2013/09/04) */ Not sure when you were contacted but here is the story , He bought a 2001 Dogde Dakota with 191,000 miles on it, Decent truck for age and miles but still needs cosmetic work, We agreed to fix some of the items he has listed , not all, Any ways, for a $ 5200 truck there is no way wew can make it look like new, The paint shop did an decent job, not show room quality but we have very little money to work with. We could not make them happy so we did call and agree to refund all of his money, We did not make a big deal out of it or anything, He's hard guy to get a hold of, Either way our goal is to make him happy and we did agree to the refund. At this time he is still driving the truck and has not brought it back yet. Waiting on him. thanks *** ******* jet chevrolet owner,


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Jet Chevrolet
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)