BBB Accredited Business since 04/09/2013
Hyundai of BellinghamFind a Location
Phone: (877) 391-1401Fax: (425) 609-67421801 Iowa St, Bellingham, WA 98229-4704
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This company offers new and used car sales and services.
A BBB Accredited Business since 04/09/2013
BBB has determined that Hyundai of Bellingham meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Hyundai of Bellingham's rating include:
- Length of time business has been operating.
Factors that raised Hyundai of Bellingham's rating include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Complaint Breakdown by ResolutionAbout Complaint Details
|02/24/2014||Advertising / Sales Issues | Read Complaint Details|
Complaint: I purchased a 2004 Nissan Frontier on 9-18-2013 and was assured by the salesman Shane that all was in perfect working order with the truck. That a complete "safety" and mechanical inspection had been done by "The Grey Team"(the sticker was even in the front window of the truck) and that everything mechanical checked out. I purchased the vehicle, paying with cash in the amount of $13,790, which is no small purchase for me. I came to find out a few days later that the vehicle did not have a limited slip as advertised. I went in on that following Saturday to find out why I paid for something that was advertised but was not equiped on the vehicle. The sales manager ***** told me that all the advertising was done by a "third party" and that the vehicles for sale on the lot were not guaranteed to be the same as what was being advertised. He told me that when I purchased the truck that I had entered into a "Third party agreement" and that it was "buyer beware". And that it was my responsibility to make sure that the vehicle was what was advertised. So in fact Rairdon's can't be held responsible for the vehicles they sell. Does that sound right? A heated dicussion ensued and I was told that if I went to small claims court I would be met with Rairdon's "Team of lawyers" and that I would have no chance of winning. I left the building very angry, and was followed out by ***** who was also very angry and I was repeatedly "bull rushed" in the parking lot in a very menacing way. I was then offered my money back for the vehicle, as ***** said he sells 200 cars a year and this is just one sale. But for me it was not an option or a solution as I had already sold my other vehicle and was needing to get to work. I am self-employed and had been looking for another truck for quite some time. This one was perfect for what I needed. I was just asking about the limited slip and why it was advertised and not on the vehicle, especially when I paid for it. The following Monday I brought the vehicle to my mechanic to have a tune up and a tranny service as it was shifting rough from first to second. It was brought to my attention that several problems existed in the truck. The biggest one was that the knock sensor that governs the Supercharger needed to be replaced. The SuperCharger was in "fail safe" mode and not operating. Driving it for any length of time would damage the engine. So much for the complete mechanical check done by your "Grey Team". A few other expensive items were also discovered. The turbine sensor needed replacing, power steering gear box needed replacing, catalytic converter needed replacing, and the "Check Engine Light" had been mechanically disabled. The wire had been cut to the bulb. The check engine light is one of THE most important safety items on any vehicle. It warns of minor and major engine problems. All told approximately $3500 in repairs needed to be done for the truck to be in the shape that I assumed I had paid for it to be in in the first place. Vehicles sold by a dealership are assumed to be in a safe and sound condition. I called back to tell ***** what all the problems were and he only offered to pay for $ 400.00 for the repair of the knock sensor, after some negotiating of course. He initially wanted to pay only $300.00. I had the knock sensor replaced for $ 668.00 and the engine runs just fine now. But he did tell me that buying a used vehicle was "buyer beware" Third party advertising excuses, misrepresentation of a vehicle, third party agreements, buyer beware comments, being bullied, "bull rushed" and intimidated in the parking lot of the dealership, threatened with a team of lawyers, after being assurred the truck had a full safety and mechanical check and that all was in working order. Any one of these would have been bad enough but put them all together and it is unbelievable! Terrible customer service and public relations. In a perfect world, to be fully reimbursed for the repairs needed to get the vehicle to the running and driving condition is what I would hope for. After all, this is what I had assumed I was purchasing to begin with. This is the is the first, and certainly last, experience I have had with Rairdon's. It was not a pleasant one by any means, but felt I needed to voice my opinion with the unprofessionalism at the way I was treated, and the lack of honesty in regards to my vehicle purchase.
Initial Business Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
Auto Dealers - Used Cars, Auto Dealers - New Cars
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Washington Department of Revenue
6500 Linderson Way SW Fl 1
Type of Entity
Incorporated: January 2007, WA
Contact InformationPrincipal: Mr Greg Rairdon (President)Customer Contact: Ms Heather Connolly (Office Manager)Mr Micah Madche (Customer Relations Manager)
Auto Dealers - Used Cars, Auto Dealers - New Cars
Alternate Business NamesDCOB Inc
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Map & Directions
Map & Directions
Address for Hyundai of Bellingham
1801 Iowa St
Bellingham, WA 98229-4704