Customer ReviewsforHonda Auto Center of Bellevue

I do not believe Honda Auto Center of Bellevue can be trusted either for the integrity of their pricing or vehicle inspection reporting due exorbitant pricing, deceitful labor estimates, & disingenuous service recommendations.I took my vehicle here for a routine oil change & tire rotation. To my surprise, they recommended $3,000+ in replacement parts in my vehicle inspection report. After discovering the information below, I asked Honda to pause my services so I could obtain a second opinion elsewhere:-Exorbitant Pricing: Each of Hondas quotes were $200+ more than the ***** online estimates for my vehicle and location (I confirmed this with another service shop as well). -Deceitful labor estimates: After expressing concern with their prices, Honda offered a 10% discount and said they could partially reduce the labor fee for the tensioner due to overlapping labor with the water pump replacement. Would Honda have mentioned the overlapping labor costs if I hadnt expressed concern?I told my rep ** like to get a second opinion elsewhere, and she offered a 15% discount plus a *full* subtraction of labor costs for the belt tensioner. As it turns out, the labor cost was wholly unjustified from the start. According to another shop, *no* additional labor is required if the tensioner is replaced with the water pump. Honda quoted me $425 in unnecessary labor, and only eliminated the fee after I expressed concerns twice. -Disingenuous recommendations: Honda did not explain in their vehicle inspection report why they cited a $933.36 water pump replacement as a critical concern. I later discovered that there was nothing physically wrong with the water pump after getting a second opinion elsewhere.Honda did not explain the critical concern in their report and chose not to disclose the current condition of my water pump. At best, these experiences reflect a lack of transparency. At worst, they reflect dishonest intentions to exploit the consumer.

There are two reasons for me to write this review. First is because Bellevue Honda did repairs worth nearly $1000 and didn't actually solve the problem (I'll elaborate). Second and the most important reason is the loss of trust, disrespect and callousness with which Bellevue Honda went about handling this matter. For that reason alone, I am making this effort to call them out because not only did they not act in good faith, by no means do they deserve the trust customers blindly place on them just by virtue of them being an ****************** Center. I have been a loyal Honda owner. I've owned three Hondas since **** and have been getting my car serviced *only* at Bellevue Honda since 2006; almost 15+ years. There had been times in the past when Bellevue Honda suggested repairs that immediately made me think twice as to whether those repairs were really necessary. For sure Bellevue Honda is a trigger-happy service center and although I did not particularly like this, I traded off price for trust/quality. Fast forward to the current issue that led to this review.Day1 (Wed)Mid July I dropped off my car complaining about a whining noise during idle and a compression noise when shutting off the car. The service advisor (let me call this Person1), acknowledged he heard both and said he suspects this could be due to alternator or AC. I left the car. Late afternoon the advisor calls me saying they need the car longer to diagnose. I acknowledge.Day2 (Thu)In the morning an advisor (a different person / Person2) says that they have diagnosed the issue to a bad power steering pump and suggest replacement. I already had a power steering pump replaced in 2017 (actually also the whole rack totalling $3400, again from Bellevue Honda). It beats me as to how a part can go bad so soon (I will raise this concern with Honda corporate about this). Still, the pump had gone out of warranty. Also, Person2 said the new pump will fix the whining sound and likely the compression car turn off sound as well (though he admitted they had not been able to reproduce that one). I give permission to replace the power steering pump. The day goes by and he texts later in the evening mentioning that it is taking longer than expected and that the car will be ready by 9am (next day/Day 3). Also, he is not willing to create an invoice until 9am.Day3 (Fri)In the morning I have not heard from them, but I need to decide whether to swing by or not. I send two texts (one 9:06am and other at 9:55am) but no response. I call at 10:13am and am connected to some other person (Person3 now) who claims she does not have access to status of the car, says that all managers are in meeting, says there is no email address to file a complaint or to escalate; pretty much leaving me with no good answer as to what is happening and whether I should drop by or not. I finally decide to drive up anyway because I have no clue what is going on (because they have done far more complex things in the past within a day so taking 2+ days raises flags for an on-demand reproducible problem and a basic repair). Magically my car is ready. There I meet with the manager asking why this was taking long to diagnose/fix, why no other service advisor had access to car status and so on. He tries to give a few explanations and requests I work with him if I face any further issues. He also requests I take a video of the sound if it happens again.As soon as I reach home at noon, I notice the sounds (whining and compression sound like pfft when turning the car off) are very much there. I don't know how this passed quality inspection (as that was one of the reasons I was given for the longer than usual time). I take a video and give the manager a call rightaway. It goes to voicemail so I call again and then leave a voicemail mentioning that the problem is still there. I still get no response. Later in the evening I send him an email with the details and video.Day9 (Thu/*six* days later)Manager responds saying that he was out of office and requests I show him the car. I reply late night telling him I can swing by on Friday to show the car. Day13 (Mon/*four* days later)Then he replies mentioning he was not sure which Friday I was referring to but that he is available this Friday(Day17) or every day of the week. I reply back on the same day mentioning that I can swing by on Friday and request what time.Day14 (Tue)He replies saying this Friday works perfect and that he is available from 7-9am and asks which day works best for me. I later reply back saying I will swing by on Friday giving the specific date and 8:30am time (to avoid confusion).Day17 (Fri)I show up at that precise date/time only to discover that he is not in office. By this time about 14 days have passed since I picked up my car, and I am still struggling to even get the manager to see my car.I had been very patient till now. Even giving the manager benefit of the doubt of being out of office; which frankly is not a valid reason because one cannot take customer's money and then bide time. That's just not ethical. Any responsible and reasonable manager would have handed off the responsibility to a backup or to his/her manager. Still, I was patient. After all, I wanted to get my car fixed and I wanted to work with this manager in good faith and I didn't want to stop working with this service center. But it was when I drove up there on Day ************************************************************************* that I decided I didn't want to spend more time dealing with them and chose to spend that time instead to write this review. At this point even if they reach out, I'll just consider this as a yet another strategy on their part wanting to appear as if they are helping but then to drag the matter. Or even if they mean well, I wouldn't know if they can get this right. Because they obviously didn't do their due diligence the first time (or just wanted to push some repair to justify the time they had put in and then to shrug it off). Who knows what they will come up with the if I drop off the car again.Ordinarily it is better to resolve such matters before filing a complaint or a review. I would have pursued this matter with them but frankly this strategy of trying to drag a matter to tire out a customer in hopes that it will go away *** save them $1000 but is not worth my time given the number of scheduling planning and trips I foresee having to make when I even cannot get the Bellevue Honda to see the car, let alone fix it. This is not a mom and pop shop that does not have the resources to have someone check out a car. This is an international company! It is not that complicated. I am quite sure that if I owed Bellevue Honda money, they'd move mountains to take a look at my car. Still the way their business model works is that I must pay to get the car keys. Once they have their dollars (that many customers end up paying), looks like they feel it gives them them a free pass to disrespect a customer. Again - not ok for an ****************** Center.For sure, I will leave this feedback with far more detail with Honda Corporate as well including text messages, service invoices (including the 2017 power steering pump+rack replacement), email threads and call date/times. And the reason I will leave this review with them is not because I want to complain about this service center (sure that's a part of it) but also buying cars is just one part of the story. Having good service centers is a such an important other part. Honda ****************** Centers should be the best in class both on technical and on the professional front. Clearly neither are true. And I don't want to go through a similar experience again with another service center.

This place is an absolute scam of a mechanic's shop. I brought my Honda Element here after my catalytic converter was stolen. They replaced my catalytic converter (this took 3 weeks) and I picked up my car, excited to finally have it back. After 20 minutes of driving my engine overheated and my car broke down. I had it towed back to Honda of Bellevue so they could diagnose what was wrong. They called me back 2 days later to inform me that my head gasket was blown (a very obvious problem to diagnose), and I also needed a new radiator, timing chains, thermostat, and water pump. The total cost to fix it would be around $7000. They also refused any responsibility for the damage even though my car was absolutely fine before being at their shop for 3 weeks.Luckily I followed my gut and got a second opinion and guess what? I just needed a new radiator! It turned out to be a $700 repair, instead of the $7000 repair they diagnosed. DO NOT TAKE YOUR VEHICLE HERE!! They are after your money and have no issue misdiagnosing your vehicle in order to scam you out of thousands of dollars. You and your vehicle deserve so much better than the awful service offered here. Shame on you, Honda.

My son and I have been a loyal customers since 2017. The obsession of the maintenance and sales stuff with getting the best possible rating for a job done is just ridiculous. They want the 10 star review or else. However, when I reached out in April 2021 about an issue I wanted to clarify I never heard back from 3 Maintenance representatives. Multiple E-mails went unanswered. Reached out to my Service Advisor Kathy D******, her Supervisor Oliver R. and the Maintenance Manager Janine Z. I did not want a refund or any kind of monetary compensation. I just wanted them to admit that their mechanic was wrong. In late 2020 I took my CRV AWD for a scheduled service. I received a "Critical Concern" report conducted by Kyle S***** indicating that "Found screw punctured into driver side front tire. Puncture leaking slowly (!!). Also, too close to sidewall. NOT REPAIRABLE. RECOMEND REPLACING 4 TIRES". Price for 4 tires was quoted at $538.32. I declined and on April 1, 2021 (6 months after the "Critical concern") I took my car to our local ******* mechanic shop. The same tire was fixed for $23.34. I inquired about the "Not repairable" screw "too close to sidewall". There was a long pause, and response was that there was no screw as described. There was however a nail in the middle of the tire that took 15 minutes to repair. Really disappointed with total silence for the dealership. From now on I will give my business to a trustworthy mechanic shop.