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          Dwayne Lane's Chrysler Dodge Jeep Ram has 1 locations, listed below.

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            Business ProfileforDwayne Lane's Chrysler Dodge Jeep Ram

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers new and used auto sales, service, and parts.

            Products & Services

            Auto Dealership

            Business Details

            BBB File Opened:
            11/19/1990
            Years in Business:
            19
            Business Started:
            5/1/2004
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Northsound Auto Group LLC
            • Dwayne Lane's Chrysler Jeep Dodge
            Hours of Operation

            Primary

            M:
            8:30 AM - 8:00 PM
            T:
            8:30 AM - 8:00 PM
            W:
            8:30 AM - 8:00 PM
            Th:
            8:30 AM - 8:00 PM
            F:
            8:30 AM - 8:00 PM
            Sa:
            9:00 AM - 7:00 PM
            Su:
            10:00 AM - 6:00 PM
            Business Management
            • Mr. Tom Lane, Member
            • Mr. Bart Bunnell, Member/GM
            • Mr. Ken Barczyszyn, Controller
            • Mr. Kenny Pho, Manager
            • Mr. Justin Meek, Manager
            • Mr. Brett Baker, Manager
            Contact Information

            Principal

            • Mr. Tom Lane, Member
            • Mr. Bart Bunnell, Member/GM

            Customer Contact

            • Mr. Bart Bunnell, Member/GM
            Additional Contact Information

            Fax Numbers

            • (425) 514-8354
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/16/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I called Dwayne Lanes at the beginning of April to make a service appointment for my wife's 2020 Jeep Compass after experiencing numerous issues (5) while it is still under warranty. I took their first "available" appointment for warranty work appointment on May 8th. When I arrived I had to initiate a conversation with a very unfriendly service advisor sitting at the end of the counter. She looked in the computer and told me I didn't have an appointment. Are you kidding me? (I am an executive for a large multistate retailer and always do everything by appointment). After not hearing back for two days I called back to find out what the status was. My wife and I were rudely told what was causing two of the issues. The biggest issue I brought the vehicle in (loud clunking) was never addressed. This needs to be explored and addressed before the warrant expires!
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Paul C.

            07/13/2021

            I took my Dodge Caliber in for an oil change, air filter replacement, and a service inquiry for why my engine was sputtering when going uphill. I made the appointment online several days in advance. When I showed up for my appointment, I got checked in, and went over what I needed done. I signed a $300+ quote bid and asked how long it would take. The service rep said it would take two to three hours which I agreed to and went into the waiting room. After waiting three and a half hours, I went to find the service rep, but he was gone. Another rep looked up my account and said that I was scheduled to have that service done with her, and that she had no idea I was waiting for it. She went to check on the progress of my service and the service department NEVER EVEN TOOK MY CAR INTO THE SHOP! She said if she would have known that I was there and waiting for it, she would have gotten to it right away! But she thought she had it all day. I never told anyone that I was leaving it all day. She said she could bring it back immediately, but it would take at least another two hours before they would be done with it. I was tired, my phone was nearly dead, and I had places to be. I asked them to give me my car back and I would come back another time. She said if I bring it directly to her, she would make sure it gets serviced right away. I told her I wouldn't have time to bring it in again until next week because I had to work. She said I could drop it off before I go to work and they would bring me to work. I said that would fine, but I work past 8pm. I asked if they would be open then, she said no. But then she said if I brought an extra key, I could come and pick it up and she would lock my key inside the car and I could pay for the service over the phone. I asked if there was anyway someone could pick me up from work at 8pm and bring me to get my car, and she said no. I told her I would get back to her and left feeling thoroughly frustrated. Now this is what I don't understand. I scheduled the appointment time online. They accepted the appointment time online. I showed up at the proper time. They took my car in at that time. Why didn't they perform the service at that time? She said if she'd known I was waiting for it, she would have gotten to it immediately. But why does that matter? Whether or not I am waiting at home, or waiting in their lounge, they should have started the service. I never told them take your time, I'll pick it up tomorrow. I specifically asked when it would be done and they quoted me a time. They never asked if I was leaving it with them overnight. Now I have to go back and do this all over again. No thank you!

            Local BBB

            BBB Great West + Pacific

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