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Description

This company offers new and used auto sales, as well as automotive repair and maintenance services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Chevrolet Cadillac of Bellevue meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Chevrolet Cadillac of Bellevue include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Chevrolet Cadillac of Bellevue
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: July 01, 1996 Business started: 07/01/1996 Business started locally: 07/01/1996 Business incorporated 06/08/2007 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Washington Department of Licensing
PO Box 9020, Olympia WA 98507
http://www.dol.wa.gov
Phone Number: 800-451-7985
profquery@dol.wa.gov

Type of Entity

Corporation

Business Management
Ms. Maria Smith, President Mr. Al Adams, General Manager Ms. Holly Sampson, Office Manager Ms. Melissa Stroud, General Manager
Contact Information
Principal: Ms. Maria Smith, President
Customer Contact: Ms. Melissa Stroud, General Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service Auto Repair - Maintenance New Car Dealers (NAICS: 441110)

Hours of Operation
Sales
Monday - Saturday 9am - 8pm
Sunday 10am - 7pm

Parts/Service
Monday - Friday 7:30am - 6pm
Saturday 8am - 4pm
Refund and Exchange Policy
12 months, 12,000 miles warranty on parts and service.
Alternate Business Names
Chevrolet Cadillac of Bellevue Inc

Customer Review Rating plus BBB Rating Summary

Chevrolet Cadillac of Bellevue has received 3.68 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.