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          Car Pros Kia Tacoma has 1 locations, listed below.

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            Business ProfileforCar Pros Kia Tacoma

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            36 complaints closed in last 3 years

            19 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Car Pros Kia offers new and used car sales as well as auto repair services.  

            Products & Services

            New Car Dealers

            Business Details

            BBB File Opened:
            6/10/1996
            Years in Business:
            22
            Business Started:
            4/1/2001
            Business Started Locally:
            4/1/2001
            Business Incorporated:
            4/26/2001
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Car Pros Automotive Group Inc
            Related Businesses
            Business Management
            • Mr. Matthew Phillips, President
            • Mr. Juan Alarcon, President
            Contact Information

            Principal

            • Mr. Matthew Phillips, President

            Customer Contact

            • Mr. Matthew Phillips, President
            • Mr. Juan Alarcon, President
            Additional Contact Information

            Fax Numbers

            • (253) 472-4000
              Primary Fax

            Phone Numbers

            Website Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            36 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/10/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            My wife and I purchased a brand new Kia ******* PHEV 2023 on December 29, 2023. We paid in cash. Only after purchasing the vehicle did the dealership tell us that they had lost one of the two keys to the vehicle. We were very frustrated to learn this. They promised us they would send us the key (I have attached the written contract from the dealership stating they owe us a key), but they have yet to send us the key. I have had numerous written exchanges with the dealership in which they have assured me that the key was sent, but nothing has arrived (screengrabs of our conversations attached) . And for what it is worth, I work from home every day and get the mail as soon as it arrives - no key has arrived. More over, when the dealership sent us the license plates (earlier this week) we received notifications from ***** about the shipping and the plates arrived without issue. I am reaching out to the BBB in the hopes they can pressure the dealership to send us a key.
            Read More

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sitina T

            01/11/2023

            I bought a 2021 Sorrento LX on November 03 2022. Three weeks later the vehicle completely shut off while Im driving on the free way this can cause my life. Contact them about the car, *** told to drive it in or towed to the *** pro shop. Towed in on **********. Got a call from *********** next day stated he will take a look at it and will give me a call back, asked them for a rental for me to drive while my car is in shop and he said nothing available, which is a lie. I didnt have a car for TWO days. I call them numerous times no answer, I left numerous voicemails no one return my calls. I phone my brother and asked for help. We explained the reason why were there and wanted to know why they didnt provide a car for me to drive while my car still in the shop. It takes half and hour waiting. They walk around and looked at us. 50 minutes later they finally gave ** a soul rental. From that period of time no calls regarding my car. 12-19-2022 manager came and we discussed the matter, I called today the front desk lady told me the mechanic will give me a call in 15 minutes. No calls. Got the car the same day with an explanation they reset the system and it was low on fuel and they filled in the fuel, so everything is good now. 01-06-2023 the car die again. Call them *** pro Service, schedule an appointment on the same day. Tow it in and asked for a rental, they charge me $100 to hold up the vehicle (rental) told them I was not aware about me paying any fee which is not my fault why the car keep dies on me. They waived the fee. Missed a call from them on 1-10-23 which is a first call from them since the car been towed in. He left a voicemail stating the problem is the batteries it needs a new batteries so they can reset the system and test drive it not until I gave them my consent to buy a $200 plus new batteries to run everything. After they told me everything is perfectly fine with the car. Very disappointed

            Local BBB

            BBB Great West + Pacific

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