BBB Accredited Business since
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This company offers new and used auto sales and service.
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A BBB Accredited Business since
BBB has determined that Capitol City Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Capitol City Honda include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Chris Levesque, General Manager Mrs. Kelly Levesque, Secretary/Treasurer Mr. Ed McCarroll, President Mr. Duncan Ostrander, Manager
Auto Dealers - New Cars Auto Dealers - Used Cars New Car Dealers (NAICS: 441110)
Hours of Operation
|Monday - Friday 8:30am - 8:00pm Saturday 9:00am - 7:00pm Sunday 10:00am - 5:00pm|
Alternate Business NamesCapital Enterprises Inc
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2370 Carriage Loop SW
Olympia, WA 98502 (360) 754-3524 (360) 754-7721 (866) 204-6684 (360) 754-3399 Directions
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Additional Phone Numbers
- (360) 754-3524(Phone)
- (360) 754-7721(Phone)
- (866) 204-6684(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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|8/28/2015||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: I went to Capital City Honda in Olympia, WA on the 4th of July to purchase a car from them and my sales Rep was a guy name Greg and the finance manager was Nate. We agreed on a 2012 Honda Civic. We both signed the contract and before I left the dealership , I asked Nate the finance manager that is this deal good because I didn't want to get a call 2 weeks later saying that they couldn't get me finance. He told me that it's all good and I said ok. So I picked up the car an drove it home. So I didn't get a call from them that following week of July 6-10 to see who was my car was financed through and so I went in that Saturday the 11th to find out and they told me that it hasn't been completed. I told the them I was told that it was all good by Nate and that I would be receiving my payment book to make payments in soon. Then on the 15th of July they told me that I didn't get finance when they told me before I took possision of the car that everything was good to go and it was a done deal. I am **** that a dealership can get customer hopes high and tell them that the deal is ggod to go and then 2 weeks later take that car away from them. I know their is a law that states and customers signs that the dealerships has 72 hours to get finance for the vehicle and if they don' ***** on them
Desired Settlement: I want a the car back at their cost.
Please see attached documents.
Read Complaint Details
Complaint: I went to Honda.com and inquired about getting a quote on February 12, 2015. I did not hear back from them until I gave a phone call to the Capitol City Honda dealership on February 18, 2015. The Service Manager told me that he will pass it on the the Sales Manager and will make sure that I will taken care of.The same day, February 18, 2015, Mr. ******* ******* called me and tried to assist me with my inquiry about 2015 Honda Accord Touring Hybrid. I was assuming he was the Sales Manager that was promised to me by the Service Manager. But Mr. ******* said, he is not the Sales Manager but he is more of the best Sales person that will be assisting me.We talked and he texted me on February 18, " My New car manager comes in at 1030 as soon as he gets here I'm going to get together with him can try to get you taken care of then I'll let you know what's going on.On Friday, February 20, me, my husband, *** ******* and my Daughter, ****** went to see the dealership.Mr. ******* told us that the new 2015 Honda Accord Hybrid will be coming to their dealership on March 10 but sad to say, it was already committed to a customer who paid $5000 downpayment. But since he is one of the top selling salesman, his sales manager will let me have it instead of the customer who put in a $5000.I don't have a check with me that day, February 20, that I said if you will be willing to give me the one and only available 2015 Honda Accord Hybrid, in the whole State of Washington, according to Mr. *******, I can pay you with my debit card in the amount of $5000.He told me that their dealership will be charged more if payment exceeds $2500.So i let them charge my debit card that day.He let me do the paperwork as in I was buying the car at the instance, then I said, since the car will not be here until March 10, you will not do a credit check on me or will process this paperwork. He said, NO but I said, will my information be locked up for safety since my information is there. He promised me yes and no credit check
Desired Settlement: My experience with Capitol City Honda is far from my above complaint description that I am willing to take under oath or have my statement notarized and my husband, *** *******, stand as my witness plus my 17 yrs old daughter.I need more explanation space for my complain because what was done to my family were deception, wrong business practice, invasion of our privacy(credit), plus overcharging us for the price of the car, aggravation and anxiety.
Here at capitol city hond we would like all of our customers to have a great experience. We apologize that she wasnt happy with her experience. She has purchased a car from another dealer and we hope she is happy. We at Capitol City Honda did nothing wrong and she has been refunded her deposit. We look forward to servicing her vehicle in the future if she chooses to do so.
Again, we do apoligize we couldn't come to an agreement on the vehicle. ****** and ******* both signed credit applications allowing us to pull there credit. We can provide if needed. We are happy they found a vehicle that they wanted to Buy and sorry we couldn't be the ones to take care of them. The vehicle they were looking for is in very high demand and hope they are happy with there Honda. If I can be of anymore help feel free to contact me.
Customer Reviews Summary