BBB Accredited Business since
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This company offers sales and service of new and used automobiles.
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A BBB Accredited Business since
BBB has determined that Burien Chevrolet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Burien Chevrolet include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Dean Anderson, Owner Mr. Alan Anderson, VP Ms. Tami Moore, Office Manager Ms. Pam Stallcop, Controller
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair - Maintenance Auto Services New Car Dealers (NAICS: 441110)
Alternate Business NamesBurien Chevrolet Inc
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
14400 1st Ave S
Burien, WA 98168 (206) 243-5800 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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BBB Complaint Process
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Additional Phone Numbers
- (206) 243-5800(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a 2010 Chevy Tahoe from Burien Chevy on Sept. 7th. Before purchasing the vehicle I noticed there was a small tear in the rear right door panel's leather. I spoke with the salesman ******* about this issue. He specifically told me they would repair the tear at their cost and it would be a simple item to fix. In fact, he took it upon himself to repair the tear while I was filling out the paper work. He placed some sort of epoxy or puddy over the tear and let me know it would cure overnight and it wouldn't look bad. Less than a week later I have my first passenger in the back seat of my car. They get some sort of stain on their pants and it's from the epoxy or puddy like material the salesmen ******* put on the car. I take a look at the attempted repair and the sticky material is still not dry and it is a different color than the actual leather, and looks terrible. I tried to reach out to my salesman other sales manager several times with no response. When I did get a hold of them they said they would take a look at it when I brought the car up to the service department to get a duplicate key made. Once the car was dropped off at the service department I let the service representative ****** knows about the tear and the puddy issue. He agreed it should be repaired and said he would touch base with the sales managers to make sure it would be taken care of. I received a call from the service department (not a sales managers) that they would not be repairing this tear which they agreed to repair before the purchase of the car. I attempted to speak with the General Sales Manager (****) of the dealership today but he was "busy making deals" according to his subordinate (****). When I did not hear back from anyone after an hour I called back again to speak with the General Sales Manager (****) and his subordinate (****) said "he's not in today". His subordinate manager (****) then said they weren't going to repair the issue because they didn't make any money on the sale of the car so it was not worth it to them. He then told me that I could add the price of the repair to my loan.
Desired Settlement: I would like the tear in my rear right door panel repaired at the dealerships cost.
Business Response: Initial Business Response /* (1000, 8, 2013/10/03) */ We have taken care of all of the issues mentioned in the complaint. No cost was incurred by the guest. We have corrected the training issue with the employee and this situation should not occur again. Final Consumer Response /* (2000, 10, 2013/10/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Customer Reviews Summary