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Find a Location

Mullinax Ford has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mullinax Ford

      2225 Carriage Dr SW Olympia, WA 98502-5707

    • Mullinax Ford

      2225 Carriage Dr SW Olympia, WA 98502

    Business ProfileforMullinax Ford

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers new and used automobile sales, service and parts. This company offers new and used automobile sales, service, and parts.

    Business Details

    This is a multi-location business.

    Find a Location

    Mullinax Ford has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mullinax Ford

        2225 Carriage Dr SW Olympia, WA 98502-5707

      • Mullinax Ford

        2225 Carriage Dr SW Olympia, WA 98502

      Location of This Business
      2225 Carriage Dr SW, Olympia, WA 98502-5707
      BBB File Opened:
      6/1/2000
      Years in Business:
      23
      Business Started:
      6/1/2000
      Business Started Locally:
      6/1/2000
      Business Incorporated:
      6/23/2000
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • All Star Ford
      Business Management
      • Mr. Charles E Mullinax, Principal
      • Mr. Zachary Dodge
      Contact Information

      Principal

      • Mr. Charles E Mullinax, Principal
      • Mr. Zachary Dodge

      Customer Contact

      • Mr. Zachary Dodge
      Additional Contact Information

      Fax Numbers

      • (360) 705-9205
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/24/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I bought a new F150 Lightning in March 2023. I was driving it daily with no problems and have brought it in for recall repairs when I was made aware of them. On January 5th I received a notice to service vehicle soon on startup on the display in the vehicle. I also received Powertrain Malfunction / ************* Alert on the **** mobile app. I called Mullinax Ford maintenance department to make an appointment for the issue. I talked to ***** who told me the earliest the vehicle could be brought in was March 7, **** (That was 2 MONHTS and 2 days; 62 days LATER), since I had no recourse, I just hoped the truck would make it that long. Then later that day January 5th I received a message from the mobile app that the vehicle was not charging? I called ***** again and was told I could drop off the truck to get it looked at. I brought the truck in on Monday January 8th and was told there were no loaner cars available. I called Mullinax Ford again on Friday Jan 19th for any updates on my vehicles status or a status on a Loaner vehicle, and was told again, no parts in yet and no loaner available; I am upset with the fact that I paid over $75,000 dollars for the vehicle which has ***** total miles on it and feel as if I am not respected and the fact I have no transportation is not there problem. I have been without transportation for two weeks (16 Days) and have no information on the vehicle or the status of the truck. The vehicle is an F-150 Lighting, VIN *****************, bought March 2023 with the extended warranty, ***** total miles. Today is January 24th I called again today and left a message with the service manager as I was sent directly to her voicemail. and still no update from Mullinax Ford? I need a vehicle to complete my day-to-day activities and any information on the truck and a timeline for a fix.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tammy D

      1 star

      10/24/2023

      If I could give them 0 I would. Completely deceptive and predatory business practices. The manager ( can't remember his name) was completely unprofessional. They ran a hard credit check on me 4 times and did in house financing which they benefit from. They didn't use the credit Ap I turned in with my husband and my information. We're both disabled vets and he has retirement pay. They used my sons credit ** who has no income and attached my name to it with only my income. They then quoted us a ****% interest loan from in house financing. My husband and I have good credit with great income. The manager tried to scare me into purchasing a vehicle that they added to the msrp sticker when it's clearly stated they don't do this. My husband wasn't available and the manager told me it was a very popular model ( only honest thing he said) told me he couldn't hold it, people were already looking at it etc. He was extremely rude and talked to me like I was a child. And talked over me every minute for 11 minutes.I called the next day to talk about the salesman and the lying and again the manager talked at me after I told him he was misogynistic and rude he hung up on me. Tried calling back and they kept hanging up on me. Sleazy car salesmen is too nice of a word for these people. BUYER BEWARE I have recordings of all of this Below is a direct quote from their website the sticker price was ****** and they told my husband they had to charge over because of the demand of the vehicle so they were selling it to us for ******. Again I have all of this documented. BUYER BEWARE At Mullinax dealerships, we don't haggle. We make the buying process simple and transparent and put the price you pay right on the window sticker

      Local BBB

      BBB Great West + Pacific

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