BBB Accredited Business since
Phone: (253) 473-9140 Fax: (253) 476-1283 2302 S 35th St, Tacoma, WA 98409
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This company offers auto painting and frame repair services.
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A BBB Accredited Business since
BBB has determined that Titus Will Collision Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Titus Will Collision Center include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Graham Tash, Principal Mr. Herb Brown, General Manager Mrs. Olivia Brown, Office Manager Mr. Bo Wade, Sales Manager
Auto Body Repair & Painting Automotive Body, Paint, and Interior Repair and Maintenance (NAICS: 811121)
2302 S 35th St
Tacoma, WA 98409 (253) 473-9140 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: After an accident in 2006, my insurance company requested me to take my car to Titus Will. An uninsured motorist backed into my unoccupied 2003 Mazda Protege 5, which was parked in a ***** ***** parking lot, next to a warehouse lot where I was employed delivering phone directories. My boss heard the accident and phoned me. Two holes to the left of and above the driver's side fog light were made in the plastic bumper cover by an the uninsured's older pickup ( which had his home on it- a wooden camper). Titus Will repaired the bumper cover, but did not replace the metal bumper, nor did they replace the long piece of factory styrofoam that molds to the metal bumper. Oddly, Titus Will failed to take any photos of the factory dense, fairly heavy, bumper styrofoam once they removed the plastic bumper cover to repair the holes in it, nor did they photograph the metal bumper. A month and a half ago I was in an at-fault accident right next door to my house, which almost completely tore off the plastic bumper cover (it was still attached at the corner on the passenger side). Also, part of the metal bumper (an approx. 7 in. long piece), came off. Just after the impact with the passenger door of another moving vehicle, I observed 2, square pieces of lightweight (appearing to be about 2-3 in. wide x 5 in. high approx.) styrofoam, blowing down the road, in the direction of west (away from my house, which was to the east). I picked up every piece of debris that fell on the road, including a approx. 14 inch long piece of factory styrofoam that fits along the PASSENGER side of the my car. There is old rust on the metal bumper, and I visited three collision centers in April (2015), and was told that the rust is old, and that they would have taken photos once the bumper cover was removed, had they repaired my car when it sustained the two holes in the bumper cover in 2006. **** at ******* ***** *********, and 2 others, told me the metal bumper appear to have been damaged previously.
Desired Settlement: Titus Will should've taken photos of the factory styrofoam and metal bumper, when they removed the plastic bumper cover, to show the damage I feel they both must have sustained. Simply, when the two holes were made in my car's plastic bumber cover by the metal bumper of the old model camper, it follows that damage was donet to the factory dense/molded bumper styrofoam, and likely to the metal bumper as well. Rust on the metal bumper that was exposed by the recent accident, exactly corresponds to the location of the repair area on the plastic bumper cover. I have taken several photos to show the rust and the area that Titus Will repaired on the plastic bumper cover. Also, I took a photo of the bumper I recently purchased at ****** ***** *** **** (wrecking yard). The used bumper came w/ a complete piece of factory styrofoam along the entire length of the metal bumper. I seek compensation for my bumper (cost was $250), + install labor fee (undeter.). DATES FOLLOWING are estimates only.
Dear ******* **********.
NOTE: Photo number 6 is of the bumper I PURCHASED (FROM AN AUTO WRECKING YARD) IN MAY OF 2015 AFTER MY RECENT ACCIDENT. IT CAME WITH THE FACTORY STYROFOAM.
PHOTO NUMBER 7 IS OF THE FACTORY STYROFOAM MY CAR CAME WITH THAT WAS DAMAGED IN MY RECENT ACCIDENT FOR A SECOND TIME- THE FIRST TIME I FEEL BEING IN 2006. THE ONLY MOLDED FACTORY STYROFOAM PIECE THAT FELL OFF IN THE 2015 ACCIDENT, FELL OFF OF THE PASSENGER SIDE. There were also two small blocks of LIGHTER WEIGHT/NON-factory styrofoam that blew away down the way I was headed, due to their lighter weight.
PHOTO 9 AND PHOTO 10 show the repairs Titus Will performed to my plastic bumper COVER that was damaged in the 2006 accident. There were two HOLES made in the plastic yellow bumper cover in the 2006 accident.
(The ******* archive shows that Titus Will failed to photograph either my car's metal bumper, or my car's factory, molded/dense styrofoam (that molds to the black, metal bumper. I will forward that archived set of photos from ******* tomorrow.)
Again, I feel that Titus Will should have replaced the metal bumper and factory styrofoam, instead of saving ******* ( who they had a prior relationship with- again, ******* wanted me to go to them) money, by doing the minimal repair of only the holes visible to others. Obviously, they did NOT have me present when they removed my car's yellow bumper cover, to inspect the damage BEHIND the bumper cover. I am as I said in my complaint, seeking monetary compensation from Titus Will.