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Phone: (253) 531-1226 Fax: (253) 531-2151 16822 Pacific Ave S, Spanaway, WA 98387
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This company offers auto collision repair services.
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This business is not BBB accredited.
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To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Hi-Tech Carstar include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Shaun Copeland, Member
Auto Body Repair & Painting Auto Services
Alternate Business NamesHi-Tech Collision MD Automotive LLC
THIS LOCATION IS NOT BBB ACCREDITED
16822 Pacific Ave S
Spanaway, WA 98387 (253) 531-1226 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On the 24th of November 2015, my insurance company informed me that the repair work on my 1998 Honda Civic was too high in cost and that they were not going to authorize the repair work. I called Star Car Hi -Tech Collision and informed them of this and that I would pick up my vehicle the next day. On the 25th I arrived and was presented with my vehicle: the front bumper façade was tie-wrapped to the body of my vehicle and the grill and all of the front bumper items were placed in my trunk! Of course I made my concerns known to the manager, stating when I gave them my vehicle my front bumper and grill was attached to the car. Why was it now in the trunk of my car? I would at the very least expect that my vehicle be in the same condition that they had received it. The manager stated that he was done with my car, furthermore saying that if I didn’t take my car off the lot he would have it towed. I am shocked and dismayed by the way I was treated, let alone my property that I entrusted to this shop. It was bad enough to deal with having my vehicle stolen in the first place. I am currently looking at another auto body shop to complete installation of the front bumper.
Business Response: I am very sorry that the process was not explained better. When your vehicle was towed in or dropped off, there is an authorization form that is signed allowing us to disassemble the vehicle. When the Insurance company determined it was a Total Loss it was your choice to keep your vehicle. At this point the explanation from the manager should have been, Your vehicle was a total loss and we do not reassemble totaled vehicles. It would be a huge liability if you were to get into an accident driving away a totaled car that we just put back together for you. I am sorry for the confusion I understand getting back a stolen vehicle and having to go thru everything you did. I will bring this to the managers attention and hopefully we can avoid any further situations going forward.
Problems with Product/Service
Read Complaint Details
Complaint: My Complaint is that Car Star and **** have a contract that benefits eachother as a company but has an end result that hurts the customer. I called **** to make a claim. The process was working out smoothly till my Insurance made my vehicle a total loss. In the end, these people refuse to service me, refuse to help me in any way and pretty much dropped me like a tot. When I try to ask about their contract with ****, they refuse to go into detail, hung the phone on me when I voice my complaints against this contract. I even tried with **** and they told me that they specifically told CAR STAR to refuse me service as a customer or else there will be a complication of interests between these two companies. Even though the car is totally repairable. They refuse me service for better profit between **** and CAR STAR HIGH TECH. I spoke with ***** and he said " to repair my vehicle is frowned upon"
Desired Settlement: DesiredSettlementID: No settlement requested - for A Customer should be more valued than a contract in which the customer is used/abused and taken advantage of.
Business Response: ****, I'am sorry that we are not able to help you. **** deemed your vehicle a total loss. They will pay you for the value of your car as you know. If you choose to buy the salvage back and retain your vehicle that is your choice. As a business we choose not to fix salvage cars in part to our contracts and relationships with the Insurance companies. But ultimately as a business we have the right refuse service and unfortunately we just do not want to participate in the fixing of salvage vehicles. I apologize that we can not help you and Thank you for bringing your car to Hi tech.
(The consumer indicated he/she DID NOT accept the response from the business.)
Business Response: Again I am very sorry that the Insurance company deemed your vehicle a total loss. This is completely out of our control. We do not disclose any information to customers on any of our contracts be it verbal or written. As a company policy we do not repair salvage vehicles. I am sorry we can not help you.