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Alaska, Oregon & Western Washington

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Consumer Complaints

BBB Accredited Business since 03/16/2005

Fix Auto Bellevue

Phone: (425) 641-5475Fax: (425) 562-7684

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
06/23/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Repairs resulted in additional damage

Complaint: My Subaru Impreza was rear ended on 1/29/2014, asnd per advise from my insurance company, *****, we took it to FixAuto Bellevue for repairs.

We got our Subaru back in first week of March and on March 11 we reported "Check Engine" indicator along with flashing cruise-control.

The initial diagnosis of "check engine" light based on error code scan by *** indicated leakage from fuel cap, and per his advise we have replaced the fuel cap but still the problem persists. This has been brought to **** notice and he assured us to get it investigated. However, after several calls FixAuto has failed to return calls to us and has not yet corrected the problem and even has not taken any steps to rectify it.

Initial Business Response
The vehicle is here today,June 9,2014. The vehicle has a persistent error code for fuel cap failure to hold pressure. Mr. ****** purchased another gas cap as noted in the complaint. However, the vehicle did have an error code when it arrived today for "fuel cap failure to hold pressure". Our mechanic took apart filler line, gas cap and fuel tank to inspect for any damage or lose connections to any part of the rear fuel system. None found. He cleared error code. The vehicle has been tested numerous times today with no error code reappearing. We will be returning the vehicle to the customer today.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

05/16/2012Problems with Product / Service
10/19/2011Problems with Product / Service

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Auto Body Repair & Painting

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.