This business is not BBB accredited.Additional Locations
Phone: (425) 527-0995 3520 119th St SE, Everett, WA 98208
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Digital Aquatics include:
- Failure to respond to 2 complaint(s) filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Additional Complaint Information
On December 2, 2013, BBB recognized a pattern of complaints from consumers regarding product issues and exchange issues. Consumers allege after purchasing Digital Aquatics' SL2 product, they discover it is defective. Consumers further allege they return the product for a replacement according to the company's instructions, but after 6-7 months have passed, they still have not received the replacement product.
On December 4, 2013, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Business ManagementMr. Nick Bogner, Member Ms. Renae Bogner, Member Mr. Paul Dunscomb, Member
Aquariums - Dealers Internet Shopping Online Retailer
Alternate Business NamesDigital Aquatics LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview