Business ProfileforAlbert Lee Appliances

I purchased an Electrolux washer and dryer which was delivered on 11/30/2023.I noticed that there were dents, not dings, dents on 2 of the 3 sections in the drum of the washing machine on 12/8/2023. I called Albert Lee ********, spoke with ******, and asked to have someone look at the washer and was instructed to send photos and sales order/receipt. ****** said that he would forward the information and photos to customer service.I was contacted by ***** at Albert Lee customer service, requesting for photos of the dents and my customer number which I sent to him on 12/11/23.I was then contacted by ***** at Albert Lee customer service letting me know that the only thing they could do for is to offer me $25 in compensation which I found insulting after having spent over $2K for both items. ***** told me that I would need to work with my original salesperson, ******* to resolve.I immediately called ******* at Albert Lee to explain the situation and she told me that I would need to work with customer service. I told ******* that I have already spoken with ***** from customer service, and he said that I need to work with you, the original salesperson that sold me the washer and dryer.******* said that she would look into this and get back to me. ******* called me back same day and said, thats how the machines come, with dents, which is normal and stated that the floor model has dents in it too. ******* also said that to get the machine replaced, I would need to pay $200 to have Albert Lee ******** pick up the machine and an additional $75 to have the replacement machine delivered. When I confirmed her statement, she then said that she would need to check with her sales manager, hes off until Thursday and would return my call Thursday morning.******* called me this morning, her sales manager said that they cant do anything because the items comes from the flawed from manufacturer.