Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

ProClean Cleaning Services

Phone: (855) 551-0001 Fax: (800) 471-4744 View Additional Phone Numbers 16212 Bothell Everett Hwy Ste F258, Mill Creek, WA 98012 http://www.procleancleaning.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

ProClean Cleaning Services offers air duct, carpet, upholstery, dryer vent and chimney cleaning services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that ProClean Cleaning Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for ProClean Cleaning Services include:

  • 15 complaint(s) filed against business

Factors that raised the rating for ProClean Cleaning Services include:

  • Length of time business has been operating
  • Response to 15 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 15

Customer Reviews Summary Read customer reviews

5 Customer Reviews on ProClean Cleaning Services
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 5

Additional Information

BBB file opened: August 01, 2011 Business started: 07/01/2010 Business started locally: 07/01/2010 Business incorporated 07/12/2010 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Alexander Bedjanyan, Owner Mr. David Coleman, Manager
Contact Information
Principal: Mr. Alexander Bedjanyan, Owner
Business Category

Air Duct Cleaning Dryer Vent Cleaning Upholstery & Carpet Cleaning Other Services to Buildings and Dwellings (NAICS: 561790)

Hours of Operation
9am - 7pm
Method(s) of Payment
ProClean Cleaning Services accepts all major credit cards and personal checks
Refund and Exchange Policy
90-day warranty for any air duct/chimney/dryer vent cleaning service provided in the house
Alternate Business Names
Sunshine Airduct & Chimney Cleaning LLC

Customer Review Rating plus BBB Rating Summary

ProClean Cleaning Services has received 4.33 out of 5 stars based on 5 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.