BBB Accredited Business since 10/01/2003
Chehalis Sheet Metal Heating, Cooling & Roofing Co Inc
Phone: (360) 748-9221Fax: (360) 748-4950
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||3|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||3|
Complaint Breakdown by Resolution
|06/27/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Improper or inferior repair
Complaint: we purchased the house in September of 2012 and our furnace stop working the week of Christmas of 2012 (with our newborn in the house). It took multiple people to get it to start working decent. It still does not work properly. I have had multiple people out over the past 5 months trying to diagnose the problem. They finally figured out the issue was the intake was too small and we were told that management or someone would not approve the work saying "it was installed properly". We are not able to have a filter on the intake currently because of the issue. Our power bill has been consistently $250-$350 per month because the heater is having to work half way for twice as long to get our house heated.
Business' Initial Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|03/11/2013||Problems with Product / Service|
|08/11/2011||Problems with Product / Service|
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