Charity Review


(425) 869-6000 10675 Willows Rd NE Ste 275, Redmond WA 98052-2447
  1. Complaints
  2. Purpose
  3. Programs

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1


The mission of Hopelink is to "promote self-sufficiency for all members of our community; we help people make lasting change."

Incorporated: 1972 in WA


Hopelink offers the following programs that stabilize and enable families to make progress toward and achieve self-sufficiency:

Family Development: With the assistance of a family development specialist, families work together in a long-term partnership that empowers them to reach new levels of self-sufficiency. By working with the whole family, the family development specialist can help the family identify their strengths, visualize a better future, set goals, and achieve success in critical areas such as housing, nutrition, employment, health, education and parenting.

Food Bank: Hopelink provides food for survival and nutrition education for self-sufficiency. At each of its five centers, Hopelink food banks offer food from every nutritional group, as well as baby items and personal care products as available.

Employment: Hopelink offers employment services to clients who are unemployed or underemployed and want work. Clients acquire skills, knowledge and resources to obtain their next job and plan longer term career goals. Their team works with clients one-to-one and in small groups to equip them to manage their job search and careers.

Financial Literacy: Financial education fosters financial stability for individuals, families and entire communities. Hopelink's financial education courses help people improve their financial health and well being.

Adult Education:  Hopelink provides educational services essential to building assets such as post-secondary education and living wage employment for adults at the beginning of the literacy continuum. They offer basic literacy and math tutoring, English as a Second Language programs, GED preparation assistance and computer classes.

Energy Assistance: Hopelink administers two important programs that help keep lights on and homes warm. The federally funded Low Income Home Energy Assistance Program assists low-income renters and homeowners with their winter heating bills and tHopelink utilizes direct mail appeals, invitations to fundraising events, grant proposals and internet as its methods of fundraising.he Puget Sound Energy HELP Program assists low-income renters and homeowners with their PSE bills. Additionally, Hopelink also offers workshops on how to save money by conserving energy.

Transportation:  Medicaid Transportation - Hopelink is contracted with the State of Washington to provide non-emergent medical transportation in King and Snohomish counties for medical services covered by Medicaid. The program provides transportation to the closest medical provider of type in your local service area. Transportation services include, but are not limited to: gas reimbursement, bus fare and lift equipped vans.

Mobility Management: Hopelink Mobility Management Program advances special needs transportation options by facilitating the coordination of information, resources, and planning between transportation service riders and providers.

Emergency Services: Hopelink's five centers in Bellevue, Kirkland/Northshore, Redmond, Shoreline, and Sno-Valley serve as community resources providing emergency and long-term services and emergency financial assistance, along with information and referrals to thousands seeking access to medical care, employment, housing, counseling and other critical needs.

DART Transportation: Hopelink is contracted with King County Metro to offer Dial-a-Ride Transit (DART) for the general public. DART provides variable routing in some neighborhoods within King County using transit vans that can go off regular routes to pick up and drop off passengers in service areas defined by Metro. Standard public transit fare applies to this service, there is no additional charge.

Housing: Hopelink's Housing Programs provide families with comprehensive services to help them end their crisis, achieve permanent housing and gain skills for self-sufficiency. Programs include: emergency shelter, transitional housing and first month's rent for homeless families, as well as eviction prevention to help at-risk families.

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