Roanoke, VA - BBB is issuing an alert on a debit card phone scam that has been making its way across the country. Residents in Alaska, Florida, Idaho, and Missouri have all reported being contacted via phone calls and text messages from someone claiming to represent their bank asking for personal information.
The con may come in the form of either a phone call or a text message. The phone call features an automated voice claiming that the consumer’s debit card has been deactivated and to press 1 to reactivate. Then the voice asks for the debit card number. Consumers report that the text message stated that their credit card or debit card had been deactivated, and to call a local area code number to re-activate. A recording then asked for a 16-digit credit card number, expiration date, CVV code (card security code) and PIN.
BBB Serving Western VA is warning Virginia residents about the scam before they begin receiving these phone calls and text messages.
“Your bank will never call you with an automated phone number, or send you a text message saying that your card has been deactivated,” says Julie Wheeler, President and CEO of BBB Serving Western VA. “Just remember that your bank already has your personal information and banking numbers. If you receive any suspicious call or message from someone purporting to be your bank, hang up and call your bank directly.”
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If you need more information, contact the BBB at (540) 342-3455 or (800) 533-5501. You can also visit www.bbb.org. Follow us on Twitter at twitter.com/BBBWesternVA and on Facebook at facebook.com/BBBWesternVA