Sue Richards began helping Virginia residents with the BBB Serving Western VA in 1989. Since then she has been a friend, a family member, and a treasure to work with. Countless consumers relied on Sue to help them with buying advice, scam prevention, and friendly complaint handling - all with the secure knowledge they were in good hands. Sue, you are irreplaceable and we are so grateful to have had you represent the BBB for 25 wonderful, successful, and memorable years. We will miss you!