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Better Business Bureau ®
Start With Trust®
Western Virginia
BBB Advisory: Whole Nine Yards Tree Service/ All Around Tree Service
May 16, 2013

Roanoke, VA (May 16, 2013) BBB alerts western Virginia residents of the questionable practices of Richard Towery, owner/operator of The Whole Nine Yards, LLC tree service company, also known as All Around tree Service. The BBB serving Western Virginia has received numerous customer complaints that are from consumers who collectively paid $8,650 to The Whole Nine Yards, All Around Tree Service and Richard Towery for tree removal and maintenance services. Customers allege that after receiving its clients’ payments, Mr. Towery failed to honor contractual agreements. Complaints also allege the company failed to respond to phone calls, refused to provide refunds for services not rendered, and has disappeared with customer’s money.

One consumer stated, “he only did half the work and has never called or come back. I have called his number dozens of times with no answer. He was contracted to cut and/or trim 9 trees, he only did 5 trees, then tried to raise the price on us…

Another stated, Richard Towery was hired to take down 4 trees… and a lift rental of $1,000, which he never rented. I was unable to reach him concerning this matter.”

The BBB serving Western VA has made multiple attempts to contact Mr. Towery, The Whole Nine Yards, LLC, and All Around Tree Service to no avail. Addresses supplied by Mr. Towery cannot be verified as accurate or legitimate. Telephone numbers listed for Mr. Towery have been either disconnected or transferred.

BBB offers the following general advice to avoid becoming a victim of a landscaping or home repair fraud:

Watch out for red flags.

· Did someone come to your door, unsolicited, and tell you about a problem they noticed with your roof, gutters, siding or driveway?

· Are they telling you they have left over materials from another nearby job? Are they offering unbelievably low prices?

· Will they only accept cash?

· Is it a now or never offer?

· Are they promising an unconditional guarantee or 100% satisfaction?

· Don’t enter into any agreement if you feel under pressure and don’t sign anything until you have had plenty of time to review and understand all of the terms and conditions.

Start with Trust.

· Check out the company's BBB Business Review at http://www.bbb.org to see its BBB rating, complaint history and more

· Do your homework online through the BBB Serving Western VA Accredited Business Directory to find BBB accredited contractors and remodeling businesses in the area.

· Ask contractors to provide local references.

· If possible, visit and inspect completed projects.

· Verify with your city, county, or state Dept. of Consumer Affairs or other regulatory authority that the contractor is in compliance with all licensing, bonding, and insurance requirements.

· Get more than one bid.

· Verify insurance coverage.

· Get everything in writing. Make certain you understand the terms and conditions of any contract. Any verbal promises should be in writing and the contract should at a minimum specify the work to be done, materials to be used, start and completion dates, payment schedules, guarantees, debris removal and your right to cancel.

If you need more information, contact the BBB at (540) 342-3455 or (800) 533-5501. You can also visit www.bbb.org. Follow us on Twitter at twitter.com/BBB_WesternVA